Branch Operations Specialist

We’re Hiring for a Branch Operations Specialist !

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: Branch Operations Specialist (BOS) will be responsible for supporting varied and complex business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing, inventory management and controls and issues of any administrative and contractual nature are resolved in a timely fashion. This role will support multiple and varied business units to ensure proper documentation, payment and resolution of customer relationship. This role uses critical thinking and problem solving skills to resolve contractual and procedural customer issues that are complex and unique in nature. This role will also encompass the following
 

• Able to perform non-routine complex tasks (purchase orders, contracts, inventory management) related to customer processes, such as but not limited to preparation of repair / rental  / PMA (Preventative Maintenance Agreements ) quotation’s, execution of these for order processing, invoicing and contract management
• Ability to create orders for quoted jobs or installation with multiple processes in STEEB and later SAP, with increasing complexity, including minor project management
• Locating and coordinating equipment into and from the branch as required
• Warranty coordination for repairs 
• Coordination and recording of Training requirements of the team
• Ability to document complex tasks into process flows and build processes to address unique customer problems
• Assists with training others in their process teams
• Strong collaboration with internal and external customers
• Located on-site, for support relating to branch needs, working in strong collaboration with Branch Manager, Service Manager and Field Service Supervisor
• Understands all aspects of their process and the impacts of their tasks on that process and can apply problem solving skills to address unique customer issues that may require processing outside of traditional, standard applications
• Participates in project-based work in addition to day-to-day responsibilities – as and when required
• Resolves issues from 3rd party processer of customers orders of increasing complexity requiring input from multiple stakeholders (operations, sales, AR, buyers)
• Required to handle contract renewals and contract maintenance or changes of more complex configuration or change of purchase order, including blanket orders.
• Account maintenance / creation of Vendors and New Customers
• May assist with special permitting needs for customer site visits and projects
• Heavy collaboration with buyers, warehouses and branches in maintaining appropriate inventory, generates purchase orders – applicable for regular and Rental Inventory

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Drives resolution of internal and external customer needs and expectations
• Identify and raise awareness towards process gaps to enable efficiency & effectiveness
• Assist with process analysis and resolution identification

• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with little to no supervision, works independently
• Task execution for area of responsibility up to levels defined in Xylem’s DOA policy
• Specializing in specific areas of expertise
• Independently arrive at solution to satisfy needs of customer in alignment with our policies

Travel Requirements:

• < 5%

Driving Requirements:

• N/A

QUALIFICATIONS:

Education & Experience Requirements:

• High school diploma or equivalent plus 5 years of applicable work experience or Bachelor’s degree with 3 years of

applicable work experience

Skill Requirements:

• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
• Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution, broader organizational impact, and strong organization skills
• Understanding of general business concepts
• Strong communication skills
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Strong ERP fluency in relevant systems
• Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)
• Fluency in a Field Service and CRM application such as Salesforce

DAY IN THE LIFE:

In this role, the incumbent will be required to working in the branch 5 days per week the working environment is primarily indoors with occasional visits to the workshop and yard on occasions to verify equipment and current state of repairs , use of PPE, will be required and provided and the physical demands may include but not limited to {regularly sitting, standing, walking lifting up to 50lbs, etc.}. In addition, this role may {require infrequent travel withing Canada should the need arise for training

SALARY:

The estimated salary range for this position is $45,000 to $55,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans RRSP contributions with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.