Business Development Representative

Overview Of The Role

PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you'll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.

Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You'll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty

This isn't just a job—it's an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty's Business Development team and prepare for an adventure like no other!

Key Responsibilities:

Value Selling- focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenge

• Effectively communicate PagerDuty's business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.


• Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method

Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers

• Consistently achieve sales goals, maintaining a proven track record of success.


• Exhibit strong collaboration and time management skills to maximize efficiency and productivity.

Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives"

• Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.


• Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts


• Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.

Basic Qualifications:

• Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.


• Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.


• Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.


• Passion for technology


• 1-2 Years experience in outbound prospecting

Preferred Qualifications:

• Prior sales development experience preferred


• Experience using salesforce.com preferred


• BA/BS Degree

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office 1-2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 55,000-55,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.