Business Operations Manager

About Us

Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions, including employment relations advice and health and safety advice to small and medium-sized businesses located throughout Canada. Peninsula is a division of Peninsula Business Services Limited, based in Manchester, England. Peninsula currently operates in the U.K., Ireland, Australia, New Zealand and most recently, Canada, and employs over 3,000 people globally. Peninsula opened its Canadian office in September 2017.

The Role of the Business Support Administrator

Reporting to the CEO this role will play a key part in ensuring that the sales team continue to hit sales targets and, importantly, that all compliance and sales processes are adhered to. To manage the business support function across Canada and work closely with sales leaders and management.

Day-to-Day Duties and Responsibilities

• Support BDMs with the creation and sending of non-standard quotes and contracts.
• To support and assist with changes to the BDM calendars, managing both onsite and virtual meetings.
• To assist Business Development Team and Internal Sales team with but not limited to sales processes, meeting cancellations and pipeline management.
• Effectively manage all team expenses in line with company procedures.
• Effectively managing all team absence, sickness and lateness in line with company procedure, ensuring that relevant paperwork is completed and saved to personnel files. Absence and lateness should be managed consistently in line with company polices.
• Demonstrate the ability to provide excellent customer service at all times.
• Create and maintain dashboards and reports to ensure accurate reporting is available.
• To apply a ‘can do approach’ demonstrating enthusiasm, energy, and positivity in leading the Business Support team, whilst proactively looking to improve processes.
• To continue with any ad-hoc project work given by the Business Support team lead.
• Ensure Salesforce CRM is accurate with current prospects, client and intermediary details.
• All Salesforce and telephony systems managed in accordance with policy.
• Manage the team and own the function ensuring centralized reporting and improve
  internal data quality for reporting purposes
• All other tasks deemed necessary by management.

This list of duties are intended as a general indication of the main responsibilities of the role, it is not an exhaustive list and does not include detailed instructions as to how the tasks are undertaken. The above describes the framework within which the post holder will operate and is subject to review.