Business Sales Operations Specialist (Bilingual French & English)- Partner Solutions

Description

The TELUS Partner Solutions Business Sales Operations Specialist functions as the strategic bridge between sales, operations, and our customers—blending analytical oversight with high-level relationship management. Unlike traditional analyst teams, we possess the agency to directly influence revenue growth and operational efficiency through proactive, cross-functional leadership. As a Business Sales Operations Specialist , you'll be instrumental in driving wholesale customer success while optimizing our internal operations, ensuring every partnership delivers exceptional value.

What you'll do

• Establish success criteria for new logos and large deals, ensuring Wholesale Services Agreements are accurately created, signed, and registered in TELUS systems

• Support the TELUS Partner Solutions Sales team in revenue growth and acquisition initiatives within assigned accounts, acting as a strategic liaison between sales, operations, and customers

• Identify and drive process improvements and automation opportunities to increase operational efficiency and performance, with a focus on automating manual workflows and legacy processes

• Manage contract lifecycles including generating renewal reports, conducting 90-day reviews of expiring contracts, and overseeing implementation of negotiated rate changes

• Interpret client contracts to understand deliverables, address billing disputes, and act as an internal advocate for customers navigating service issues
 

Qualifications

What you bring

• Bachelor's degree in Business, Economics, Finance, or related field

• 1-2 years of experience in sales support, customer success, or business analysis roles

• Fluency in French and English (written and spoken mandatory) — Excellent written and verbal communication skills

• Proficiency with SFDC (Salesforce) and comfort learning business intelligence tools like Tableau

• Strong analytical skills and ability to manage multiple priorities in a fast-paced environment

• Experience working with customer contracts or billing systems

• Enthusiasm for technology and a proactive mindset toward process automation and continuous improvement

Great-to-have

• Experience with telecommunications products, services, or wholesale business models

• Familiarity with process improvement methodologies or continuous improvement frameworks

• Experience with financial analysis or revenue forecasting

• Openness to adopting and leveraging AI tools to enhance productivity and drive process innovation

Are you a detail-oriented professional with a positive attitude who thrives in a collaborative, fast-paced environment? Do you get excited about providing excellent customer service, identifying inefficiencies and leveraging AI-powered solutions to transform processes?

If you're eager to support our sales team while reshaping how we work through intelligent automation and innovation, we want to hear from you!  now to join the TELUS Partner Solutions team and help us build the future of wholesale partnerships—one optimized process at a time.

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