Business Support Analyst, Parts & Service Business Planning

**Please note that this role is a 12-month fixed term contract** 

The Business Support Analyst, is responsible for providing analytical and administrative support to the Parts & Services Business Planning team to identify opportunities and move the Parts & Service business forward. 

  RESPONSIBILITIES 

• Create, analyze and distribute various reports based on review of eComposite, Financial Statement Analysis, Webi, Profit/Loss opportunities, national & dealer KPI dashboards; 

• Conduct end-to-end analysis that includes data gathering and requirements specification, processing, analysis, ongoing deliverables, and presentations; 

• Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information; 

• Track and support monthly continuous improvement (PDCA) activities for SME group and promote important Honda initiatives and agenda to dealer network via dealer bulletin, presentations, or dealer care communications; 

• Assist with budgeting/vendor invoices and coordinate day to day reporting with our vendors and internal departments across the Customer Service division; 

• Perform general administrative duties including Invoicing, Vendor Management, and Creating & Publishing Dealer Bulletins; 

• Collaborate with IT partners and other Data Science teams to build out the data environment and analytics work platforms; 

• Ad hoc requests such as Preparing & providing materials for presentations. 

• Other duties as assigned by supervisor. 

QUALIFICATIONS 

• Post-secondary education ; 

• 1+ years’ experience in related role; 

• Automotive experience would be beneficial; 

• Expert-level knowledge of MS Access, Excel (charting, graphing, pivot tables, and report generation), VBA (macros) along with solid working knowledge of Word, PowerPoint, Business Objects, Predictive modelling/machine learning, AS 400 experience beneficial; 

• Analytical and Problem solving skills; 

• Ability to present information effectively via multiple formats such as PowerPoint, email or scorecards.