Business System Analyst and Project Manager

Customerization
is looking for an experienced Senior Business Analyst and Project Manager (2 in 1) to
join our team. Our company focuses on Zoho implementation, solution design, integrations with 3^rd party tools, and migration to Zoho. 

• Full-time, 40 hr/week
  
• In-office
  position (Concord, Vaughan)
  
• Experience working in IT consulting for at least 2 years - must
  
• Experience working with small and medium clients - must
  
• Applicants must
  be legally eligible to work in Canada
  

Responsibilities:

• Understand and analyze customer's business model
  and processes
  
• Gather
  customer's requirements
  
• Develop
  Zoho solution design with the Zoho experts’ team
  
• Collaborate on tech pre-sale with our Sales team,
  including running custom system demos and managing proposal development
  
• This is a customer-facing position
  

• Develop project scope, plan, and tasks
  backlog
  
• Manage
  project tasks and timelines
  
• Lead
  developers and system configurators
  
• Create
  documentation
  
• Test
  delivered solutions
  
• Develop
  training materials and conduct customer training sessions
  
• Configure
  and customize Zoho system – basic functions
  

• Proven experience in business analysis - must 
  
• Experience in project management and DEV team
  management - must
  
• Experience in business software implementation and
  configuration - must
  
• Proven experience of working with customers and
  conducting meetings and workshops - must 
  
• Excellent communication and verbal skills in
  English - must 
  
• Proven experience in business processes mapping and
  design
  
• Good understanding of data modeling including ERD
  and other design tools
  
• Familiarity with software configuration tools and
  software development methodology 
  
• Familiarity with software design and
  integration patterns
  

Additional
requirements:

• Ability and willingness to work in a small and a
  very dynamic and flexible team
  
• Strong self-education capabilities
  
• Ability to run multiple projects and activities
  simultaneously 
  
• Proactive approach and "can do" attitude
  
• Solid personal time management and prioritization
  skills 
  
• Ability to work in a multi cultural environment and
  strong collaboration skills