Business Systems Specialist

Company : Ontariomd

Job Type : Full Time

Toronto, On

Job Description - Business Systems Specialist

Business Systems Specialist

Permanent Full-Time

Job Band E

The Corporate Systems Management program is seeking a Business Systems Specialist to play a critical role in shaping, operationalizing, and continuously improving OntarioMD’s corporate platforms, including MS Dynamics CRM, SharePoint, Website Portal and other corporate products.

This role acts as a bridge between business needs and technology enablement, and will support platform strategy, lead system optimization initiatives, manage enhancements approved through defined intake and governance processes, and drive adoption across the organization.
This role will shape how we use technology to streamline processes, improve user experience, and unlock new capabilities that drive organizational success.

Reporting to the Manager, Corporate Systems Strategies, this role is responsible for:

Corporate Systems Strategy and Planning

Partner with internal teams and business leaders to align our Corporate Systems with organizational priorities and goals.
Support the development and maintenance of platform roadmaps, aligned to the Corporate Systems strategy and annual planning cycle.
Act as a trusted advisor and work closely with cross-functional teams, providing guidance on how to leverage and maximize the value and usage of our Corporate Systems.
Contribute to defining target-state capabilities, success metrics, and priorities for corporate platforms.

System Support & Optimization

Gather, analyze, and document business requirements and translate them into functional specifications for changes related to Corporate Systems platforms.
Coordinate with Technology and vendors to support the implementation of system enhancements, integrations, and new functionality.
Work closely with IT Operations team to understand the impact of MS releases and recommend and recommend strategies to increase usage and ensure OntarioMD staff can leverage new capabilities.
Analyze how platforms are currently used and identify opportunities for enhancement and improvements.
Manage release cycles and ensure smooth delivery and rollout.

Adoption & Training

Develop and execute communication plans to promote awareness and keep stakeholders informed about upcoming changes, new features, and benefits.
Conduct impact assessments and establish feedback loops to capture user experience and adoption challenges.
Design and deliver training sessions, workshops, and knowledge-sharing forums to support effective platform use.
Develop documentation, guides, and training materials to support system usage and adoption for diverse audiences.
Track adoption metrics and report progress to leadership.

Data Governance & Privacy and Security

Contribute to the development and implementation of data governance standards, information management practices, and platform usage guidelines.
Support adherence to privacy, security, and compliance requirements in collaboration with Technology and corporate policy owners.
Participate in assessments of data quality, access controls, and information lifecycle management.
Provide advice on information systems strategy, policy, and service delivery.

Requirements that are important to us:

Bachelor’s degree in Business Administration, Information Systems or related field.
Minimum 5 years of experience with MS Dynamics CRM, SharePoint, and related tools in business systems, platform management, or solution design role.
Demonstrated experience gathering and translating business requirements into system solutions.
Prior experience working with Ministry of Health, Ontario Health, Ontario Medical Association, and/or similar organizations.
Experience with reporting, dashboards, or analytics tools is considered an asset.
Strong analytical skills and problem-solving skills.
Ability to develop and execute communication plans, conduct impact assessments, and drive adoption of new technologies.
Strong communication and stakeholder management skills, with the ability to engage effectively with various audiences including management and executive teams.
Ability to manage multiple priorities and work effectively under time pressures.
Quick learner, actively engaged in exploring new features and functionality.
Collaborative team player who enjoys improving systems and driving innovation.

Benefits we think you'll like:

Fun, friendly, and dynamic work environment with a passion for digital health.
Hybrid working model.
Participation in our discretionary bonus program, in accordance with our policy.
Matched defined contribution pension plan.
Comprehensive health, dental and vision plans, with 100% employer-paid premiums.
Extended mental health coverage.
Maternity and parental leave top-up programs.
Short-term and long-term disability programs.
Employee/family assistance programs.
Professional development opportunities.
Two (2) annual paid volunteer days to contribute to causes that matter to you.
One (1) annual floater day.
Fantastic opportunity to grow within the team and throughout the organization.
An organization recognized as one of the Best Places to Work in Canada for 2025 by HRD Canada.

How to Apply:

We are excited to share this opportunity, which is for an existing vacancy of our ongoing search for great talent on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

Interested candidates are invited to apply online through our careers page. Applications will be considered until February 13, 2026 at 4 pm.

For further information, visit our website at www.ontariomd.ca. We regret that only those selected for an interview will be contacted. OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations.

All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays.

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Business Systems Specialist

Job Description - Business Systems Specialist

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