Cafe Lead

Reporting to the Ogden Community Impact Centre Supervisor, the Café Lead is responsible for the overall operations of the café including menu, quality assurance, customer satisfaction, purchasing, and staff scheduling. The Café Lead will also be available to assist with food & beverage preparation and customer service. This position will also be responsible for ensuring that food safety regulations are adhered to.  

As a part of The Mustard Seed’s Ogden Hub:29, the Café Lead will also work with other departments to explore and implement opportunities for the café to supplement client and resident programming.  

Position Type: 6 month contract, 32 hours a week 
Schedule: Tuesday to Friday at 10:30am-5pm/ Saturday 11-5pm; occasional late evening.
Location: Calgary, AB
Number of Positions: 1

  MAJOR DUTIES AND RESPONSIBILITIES 

• Train and guide café staff and volunteers. 

• Prepare work schedules for staff; find replacements in cases of staff sickness or absence, and cover for staff if no replacement found. 


• Maintain supplier and partner relationships. 


• Expand meal and beverage menus including seasonal items. 


• Explore and facilitate opportunities for the café to be a hub of community activity (e.g. art or music nights).  


• Create social media content.  


• Manage inventory; pick up or order necessary supplies.  


• Set and maintain standards in customer service, quality control, food safety, and café cleanliness. 


• Ensure that all café expenses are within budget; identify ways to decrease operational costs. 


• Perform sales settlement at the end of every shift; regularly make bank deposits. 


• Listen and respond to guests’ complaints, making sure they are dealt with appropriately. 


• Abide by all Health and Safety protocols and procedures (ex. incident reports, near misses), and mandatory training courses (NVCI, safeTalk, First Aid) 


• Required to abide by all Health & Safety protocols including completing a report for all incidents that occur, including near misses, in a timely manner.  


• Other duties as may be assigned 

 MINIMUM QUALIFICATIONS AND SKILLS 

• Post-secondary diploma relating to Business, Hospitality, or Food Service is an asset. 

• Minimum of two years experience working in the Food Service industry, preferably in a coffee shop. 


• Strong leadership, communication, customer service, and conflict resolution skills. 


• Front line experience working directly with vulnerable groups, such as individuals experiencing homelessness, poverty, mental illness, addiction and Canadian newcomers is an asset. 


• Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds 


• Experienced with developing creative solutions to complex challenges and problems 


• Valid Alberta Health Services Food Safe certificate. 


• Intermediate computer skills in Microsoft Office Suite. 


• Valid Driver's License (Class 5) and access to a reliable vehicle with a minimum of $2,000,000 liability insurance. 

 WORKING CONDITIONS 

• Physical effort: moderate amounts of walking, climbing, standing, sitting, lifting, and carrying 

• May be required to lift to 50 pounds. 


• Evening and Saturday shifts are expected.  


• Mental effort: daily interactions with colleagues and guests. 


• Fast paced and demanding work environment. 


• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.  


• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person.  This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive. 


• Training on how to respond is provided, but this is to be considered typical working conditions.  Many of our clients are unaware of the impact of these comments.