Café Manager

We are seeking an experienced and customer-focused Café Manager to oversee daily operations, lead staff, and ensure excellent customer service. The ideal candidate will be responsible for managing the cafés performance, maintaining quality standards, and creating a welcoming environment for both staff and customers. This role requires leadership, organizational skills, and a passion for hospitality.

Key Responsibilities

• Oversee day-to-day operations of the café, including staff supervision, scheduling, and workflow management.

• Train, mentor, and motivate café staff to deliver high-quality service.

• Ensure compliance with food safety, health, and hygiene standards.

• Manage inventory, ordering, and supplier relationships to maintain stock levels.

• Monitor financial performance, including sales, costs, and profit margins.

• Implement strategies to drive customer satisfaction, sales growth, and repeat business.

• Handle customer inquiries, feedback, and complaints in a professional manner.

• Maintain café cleanliness, ambiance, and presentation standards.

• Develop promotional activities and collaborate with marketing teams to increase foot traffic.

Qualifications & Skills

• Proven experience as a Café Manager, Restaurant Manager, or in a similar hospitality role.

• Strong leadership and team management skills.

• Excellent customer service and communication abilities.

• Knowledge of food safety regulations and health standards.

• Ability to manage budgets, analyze financial reports, and control costs.

• Strong problem-solving and multitasking abilities.

• Proficiency in POS systems and basic computer skills.

Education & Experience

• High school diploma or equivalent (degree/diploma in Hospitality Management is preferred).

• Minimum 35 years of experience in food & beverage management or hospitality.

What We Offer

• Competitive salary and performance incentives.

• Staff discounts and meal benefits.

• Opportunities for career growth and professional development.

• A friendly and supportive work environment.