(Canada-Based) Senior Client Sales Executive, Higher Education

JOB SUMMARY:

As a Senior Client Sales Executive, you will manage client relationships across multiple North American Higher Education accounts, gain a deep understanding of your client’s needs and keep client satisfaction at an all-time high. You’re an expert in understanding customers strategic visions and are able to identify product and services to ensure their success. You are a go-getter, have a constant drive to succeed, love learning about others and take a proactive approach to identifying issues.

In this role, you will keep your customers informed of the latest D2L products, services and events and effectively analyze their impacts on your customer. You will also meticulously manage renewals and take pride in surpassing industry leading retention standards. This role is focused on Brightspace Higher Education clients. 

HOW WILL I MAKE AN IMPACT?

Exceed revenue objectives within your assigned territory

Forecast and manage the end to end contract renewal process for your assigned territory while meeting book of business targets

Identify revenue opportunities within each client account and forecast them accurately in the CRM

Managing a complex, solution sale; moving the sale through the entire sales process 

Develop and maintain a territory plan for your assigned account base 

Conduct regular meetings with clients (on the phone and virtually) to foster the relationship and uncover or advance sales opportunities

Effectively and efficiently deploy D2L resources at appropriate stages in the sales cycle to advance the sales process

Productively work alongside other D2L stakeholders on the client’s account team 

Be well informed about current industry trends and be able to speak intelligently about the education industry while constantly striving to improve knowledge

Attend and participate in sales meetings, product seminars, trade shows and conferences, variable by the seasonality of the business and need of individual sales cycles

Occasional travel required - 25% of time (client sites and user conferences)

WHAT YOU'LL BRING TO THE ROLE:

3+ years in a SaaS sales-oriented account management role 

Client-facing experience in a sales, support or service related role

Knowledge of Solution Selling Methodology

Strong communication and presentation skills (phone, video, email and in-person)

Self-motivated committed to excellence and detail

Experience with enterprise-level web-based applications

Experience with learning-related enterprise systems (Learning Management Systems, Training and Assessment Systems, or similar) is an asset

Knowledge of Higher Education Market is an asset 

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range$76,500—$110,000 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

Impactful work transforming the way the world learns

Flexible work arrangements

Learning and Growth opportunities

Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program

2 Paid Days off for Catch the Wave related activities like exams or final assignments

Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)

Retirement planning

2 Paid Volunteer Days

Competitive Benefits Package

Home Internet Reimbursements

Employee Referral Program

Wellness Reimbursement

Employee Recognition

Social Events

Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.