Care Services Lead - Mat Leave

Let us welcome you home to The Hamlets at Vernon in Vernon, BC.  

At Optima Living, we’re committed to building communities where everyone truly feels at home whether you live here or work here. We operate Independent Living, Assisted Living, Supportive Living, Memory Care, and Long-Term Care communities across Alberta and British Columbia, and our vision is simple: For every person to feel at home.

This isn’t just something we say it’s something we live by. All of us here feel it’s a genuine honour to work with our residents. We believe in a resident-centered approach, where the resident is at the heart of everything we do. Guided by our credo, “Let us welcome you home,” we strive every day to create a space where people feel seen, supported, and truly at home.

Reporting to the Director of Care or designate, and working as part of a multi-disciplinary team, the Care Services Lead will work closely with front line team members to provide high quality care and services to residents.  Under the general supervision of the Director of Care, this team member is responsible for assessing, coordinating, supervising, administering, and evaluating resident care and services.

***Please note this is a Maternity Leave position from July 2025 to May 2026***
 
Responsibilities:

• Development, implementation and ongoing administration of resident care by utilizing the nursing process, critical thinking, and problem-solving and decision-making skills
• Providing clinical leadership particularly in complex or unpredictable situations and provides supervision to other RNs, LPN’s and RCA’s in complex care
• Ensures resident care is managed with a focus on customer satisfaction and continual improvement
• Coordinates all personnel, supplies and equipment in a fiscally responsible manner to achieve desired results
• Promotes collaborative teamwork between care providers, physicians, other professionals, volunteers and families.
• Ensures resident safety, identifies areas of risk and recognizes situations in need of improvement
• Participation will be required in Care home committees, resident/family conferences, staff education, research and other structured committees relevant to this position 
• Proactively continues to educate self on providing quality care and improving professional skills.

Qualifications and Experience:

• Graduate of a recognized school of Nursing with a current registration or eligible for Registration with the BCCNM
• Previous experience or a genuine interest in providing care and leadership in the following areas:
  -Young adults with neurological injury or disease process
  -Geriatric population
  -Persons with all types of dementia
  -Young adults and elderly whom are developmentally delayed
  -Persons with mental health conditions
  -Young adults with a variety of disabilities;
• Demonstrated clinical competence, organizational, interpersonal and oral/written communication skills; Strong leadership skills;
• Proficient with or has the ability to learn software such as Point Click Care, EMAR, Gold Care; The ability to educate staff, residents and family members
• Good physical endurance and mental health
• Able to balance numerous demands and conflicting priorities; Compassionate and caring attitude
• Excellent critical thinking and assessment skills; supports a respectful workplace;
• Evidence of essential leadership, communication, education, and counseling skills; Proficiency in communication technologies (email, cell phone etc)
• Highly organized with ability to keep accurate notes and records; Experience with health IT systems and software (i.e. Microsoft Programs);
• Core values consistent with a resident and family-centered approach to care;
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal;
• Demonstrates a positive attitude and respectful, professional customer service;
• Acknowledges the resident’s rights on confidentiality issues, maintains resident confidentiality at all times, and follows FOIPPA guidelines and regulations;

Conditions of Employment:

• Completion of CPR and First Aid
• Clear Criminal Record Check