Career opportunities: Supervisor, Operations Relief

Job Description

Canada Post is building its next generation of leaders through the most exciting period in our history. And you can be part of it.

We deliver billions of items to Canadians each year - but we're really in the people business. As a Supervisor, Operations Relief, you will play an important role in this. You will lead, coach and inspire teams of unionized employees, and some contractors, making deliveries in urban, suburban and rural areas.

Are you a front-line leader dedicated to customers and to the success of the people you lead? The role of Operations Supervisor could be perfect for you if you:

•    are well-organized and able to multi-task and meet urgent deadlines

•    communicate clearly, and like to lead and develop people, work with teams, and collaborate

•    thrive in a challenging, fast-paced environment

•    can think on your feet, and solve problems to get results. 

 

Job Responsibilities

What will you do?

•    You will lead, coach, train, and direct employees to ensure we keep our commitment to our customers.

•    You will oversee the daily delivery or processing operation of one or more teams, setting daily priorities and executing on our service commitments.

•    You will manage and improve productivity by analyzing daily reports, sharing results with team members, resolving issues and implementing best practices.

•    You will monitor and promote safe work practices, conduct safety investigations, and follow up on incident reports while overseeing return-to-work and accommodation of employees.

•    You will resolve staff issues and take appropriate action, if required. This involves consultation with Labour Relations and/or the union that represents employees in our depots and plants.

 

Qualifications

What is required?

•    High School Diploma or provincial equivalent (GED)
•    Minimum 1 year of experience managing a team OR minimum 2 years' experience working in a unionized environment
•    Working knowledge of Microsoft Office
•    A willingness to work shifts and weekends

These help, too!

•    Experience working in a customer service role
•    Experience working in a plant or warehouse environment
•    Full driver's license
•    A post-secondary education

Other Information

Today's Canada Post - Canada Post is an e-commerce powerhouse, delivering billions of items each year. We help small businesses grow. We enrich lives in remote communities. We connect Canadians with each other and to the rest of the world. And we do all this by providing residential and business customers with the best possible delivery experience in the country.

With an established record of promoting from within, we can offer you a career rather than a job. In fact, some of our most senior executive leaders have leveraged their experience within the company to work in different parts of the country and to develop as leaders.