Careers at CMHC: Senior Analyst, Operational Policies and Programs

About the role

Join the Analytics & Strategic Insights team, in the Senior Analyst, Operational Policies and Programs position. In this role, you will turn data, research and business information into meaningful insights that support operational policies, programs and decision-making. You will monitor trends and performance, conduct research and analysis, and develop recommendations that help strengthen processes and business practices. You will also work with internal and external partners, preparing reports, presentations and briefing materials while identifying opportunities to improve and automate processes.

What you’ll do:

• Conduct research, environmental scans and data analysis to identify trends, emerging issues, risks and opportunities.


• Monitor and analyze program and operational performance, and provide insights and recommendations to support decision-making.


• Prepare reports, presentations, briefing notes and other materials for internal and external stakeholders.


• Develop and maintain effective reporting and information-management processes to support accurate, reliable and timely information.


• Identify opportunities to improve, streamline and automate administrative and analytical processes.


• Support compliance with program requirements, operational guidelines and reporting standards.


• Act as a key point of contact for internal and external stakeholders, providing guidance and interpreting policies, processes and program requirements.

What you should have:

• An undergraduate degree in social sciences, business administration or a related discipline.


• A minimum of three years of relevant experience in analytics, research, reporting, policy, programs or a related area.


• Experience working with databases, analytical tools and Microsoft 365 applications.


• Strong analytical and problem-solving skills, with the ability to gather, interpret and synthesize complex information and translate it into practical recommendations.


• Strong written and verbal communication skills, including experience preparing reports, presentations and briefing notes.


• The ability to communicate complex information clearly to different audiences.


• Experience improving business processes and identifying opportunities for greater efficiency or automation.

It would be great if you also had:

• Experience with manipulating data and coding languages, such as SQL or Python.


• Knowledge of mortgage finance and mortgage loan insurance.


• Knowledge of business continuity processes and their impact on internal and external operations.


• Strong judgment and the ability to manage multiple priorities, complex issues and sensitive information.