Careers at CMHC: Specialist, Multi Unit Servicing and Default Management

About the role

Join the Housing Programs Servicing team, in the Specialist, Multi-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing function for Housing Programs from the ground up. In this role, you will play a key part in developing a new team dedicated to managing servicing operations, delivering high-quality customer service, and safeguarding CMHC’s interests.  In this role, you will be responsible for the day-to-day servicing of complex Multi-Unit mortgage applications. You will lead the analysis, decision-making, and recommendations related to risk mitigation strategies on a file-by-file basis. Your expertise will help identify key risks and develop innovative solutions that protect CMHC’s interests while maintaining a high standard of client service. You will also engage in direct communication and negotiation with clients to explore viable options, aiming to reach outcomes that minimizes CMHC's risk exposure and support its mission to help Canadians meet their housing needs.

This is a temporary position of a duration of up to 24 months.

What you'll do: 

• Review and assess requests pertaining to CMHC loans, including covenant amendments, changes to special conditions, borrower structure modification requests, security releases, and partial sales, ensuring no additional risk is assumed by CMHC.


• Coordinate all activities, policies, and procedures related to effective operation of the Multi-Unit (MU) servicing portfolio for assigned projects.


• Conduct financial analysis of borrowers, evaluate market conditions, and assess the financial and operational performance of properties to ensure CMHC maintains adequate security when reviewing requests from borrowers.


• Provide guidance, support, and innovative solutions to clients and stakeholders, including communicating key decisions, interpretating policies, and responding to inquiries.


• Collaborate with internal and external stakeholders to manage and maintain complex client relationships.

What you should have:   

• An undergraduate degree in a related field such as business administration or commerce, with a concentration in accounting, finance, or property management.


• A minimum of five (5) years of experience in one or more of the following areas: Multi-Unit underwriting, real estate appraisal, business turnaround strategies, asset recovery, housing finance, or default management.


• Strong analytical, decision making and problem-solving skills.


• In-depth knowledge of risk factors related to mortgage loans for multi-unit projects with five or more units.


• Strong knowledge of mortgage loan insurance, real estate, financial markets and credit risk analysis.


• The ability to interpret appraisals, market and financial reports for multi-unit housing projects.


• Sound knowledge of CMHC Housing Programs and Mortgage Loan Insurance.


• Strong oral and written communication skills, including negotiation skills and the ability to influence others.

It would be great if you also had:  

• A professional designation such as Certified Property Manager (CPM), Certified in Real Estate Finance (CRF), or any other recognized designation from the Real Estate Institute of Canada (REIC).


• Experience in data analytics, business analytics, and financial modeling, with a proven ability to gather, interpret, and synthesize complex information to formulate recommendations, and provide strategic advice. 

Posting closing date: Note, the competition will remain active until filled. 

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion 

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process.  If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!