Case Manager

Case Manager – Haven Toronto 
Position Type: Part-Time, Permanent 
Start Date: June 22, 2026 
Schedule: 8am-4pm, Saturday and Sunday 
Reporting to: Manager of Life Enrichment Programs  
Compensation: $21,763.64/annum 

This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms 
and conditions outlined in the collective agreement. 

Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally 
housed and socially isolated men can feel safe, where they can form and cultivate friendships, 
and become part of a community. Our vision is a safe and just community in which elder 
homeless men can live a quality and dignified life. 

Summary: The Case Manager provides client-centered support to individuals experiencing 
homelessness, substance use, mental health challenges, and complex social needs. Working as 
part of a multidisciplinary team, the Case Manager is responsible for coordinating care, 
supporting access to services, and helping clients develop and achieve their goals through 
individualized service planning.  

Key Responsibilities 
• Manage a caseload of clients with complex needs, providing ongoing case management 
and support 
• Complete assessments and service planning in collaboration with clients 
• Provide supportive counselling, brief interventions, and crisis response as needed 
• Facilitate groups (e.g., life skills, harm reduction, wellness) 
• Support access to housing, income supports, healthcare, and community resources 
• Maintain accurate and timely documentation on EMHware including case notes and 
service data 
• Build and maintain relationships with community partners and service providers 
• Advocate for clients within systems and support navigation of services 
• Contribute to a safe, welcoming, and inclusive program environment 
• Assist clients in accessing core services such as showers, laundry, meals, clothing, and 
recreation areas. 
• Provide crisis intervention in accordance with Haven Toronto and SMH policies and 
procedures; document actions taken and recommendations for follow-up. 
• Assist at the front desk by greeting clients, answering calls, registering clients for the 
program, booking appointments, providing referrals, and offering client support. 
• Administer first aid or call emergency services when required. 
• Work collaboratively with staff who work during the week in order to provide wrap
around care.  

Knowledge, Skills, and Abilities

• Strong understanding of substance use, mental health, trauma, and recovery 
• Knowledge of harm reduction and housing-first approaches 
• Understanding of the social determinants of health and barriers faced by individuals 
experiencing homelessness  
• Demonstrated skills in assessment, case management, and supportive counselling  
• Ability to work collaboratively within interdisciplinary teams and with community 
partners  
• Experience working within a trauma-informed and anti-oppression framework 
• Strong interpersonal, communication, and documentation skills 
• Ability to manage competing priorities in a fast-paced environment 

Qualifications 
• Bachelor’s Degree in Social Work (BSW) from an accredited institution.  
• Registration and membership in good standing with the Ontario College of Social 
Workers and Social Service Workers (OCSWSSW) is required. 
• Demonstrated experience in case management, assessment, and working with 
individuals experiencing mental health and/or substance use challenges. 
• Training in motivational interviewing and group facilitation is an asset 
• Additional language skills are an asset 

If you feel you would be a good fit for this role with Haven Toronto, please submit a single 
document with a cover letter and resume

Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve 
and welcome applications from all qualified candidates; however, only those selected for an 
interview will be contacted.   

Haven is also committed to developing an inclusive, barrier-free selection process and work 
environment. If contacted, please advise the hiring manager if you require any accommodation 
measures to ensure you will be interviewed in a fair and equitable manner. Information received 
relating to accommodation requests will be treated with confidentiality.