Case Manager, Living Standards Response Team (2025-548-CC)

• Provide comprehensive case management, including assessment, case planning, informal counselling, crisis response, and service coordination tailored to tenant challenges.
• Collaborate with tenants and the Living Standards Response Team to actively support extreme cleaning, decluttering, unit cleaning, and pest control preparations as part of care planning.
• Collaborate actively with the multidisciplinary Living Standards Response Team, assessing client needs and developing individualized action plans for housing stabilization.
• Deliver crisis intervention and ongoing emergency support, participating in direct in-unit interventions for tenant safety, decluttering, and environmental health.
• Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders
• Lead and model practical coaching and engagement strategies for staff and tenants for improved unit management and pest control preparation.
• Maintain program records, participate in supervision and training, and ensure compliance with anti-racism principles and organizational standards.
• Work a flexible schedule based on tenant and program needs; document program activities and communicate client progress.
• Conduct regular team visits to tenant homes for monitoring, coaching, and direct support in maintaining healthy living conditions.
• Deliver immediate crisis intervention and ongoing emergency support for tenants.
• Document tenant progress, collect statistics, and provide required reports on program activity and impact.
• Refer clients to community resources, coordinate with external partners, and monitor residents’ adherence to program policies.
• Monitor residents’ adherence to program policies and lead strategies for early intervention to prevent eviction and promote housing retention.
• Participate in organizational training, staff meetings, supervision, and maintain program records that reflect service standards and anti-racism principles

• BSW or equivalent Bachelor level degree in Social Work or related field.
• Minimum 3 years’ experience in mental health, harm reduction, housing help, and with clients who have experienced homelessness.
• Proven skill in case management, informal counselling, and crisis intervention.
• Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.
• Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.

• Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.
• Demonstrated assessment skills; ability to minimize barriers for low-income individuals with mental health and substance use issues.
• Demonstrated ability to develop, implement, and evaluate community needs and follow-up programs.
• Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.
• Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.
• Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.
• Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.
• Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.
• Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.
• Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.
• Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.
• Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).
• Commitment to ongoing learning and professional development as directed by the organization.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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