Case Manager, Upstream

Case Manager, Upstream

Date: August 20, 2025

Competition Number: 113-25/26

Location: Kelowna, BC (Downtown Youth Centre & Remote)  

Upstream Kelowna is a collaborative community project aimed supporting youth who are facing barriers at home and in school through short-term, family centered, early intervention plans and skill building. The program delivers individual and group sessions as well as collaborates with community agencies and advocates for youth and their families.

Upstream Kelowna is a local adaptation of Upstream Canada – an Early Intervention/Prevention Strategy aimed at ending youth homelessness and school disengagement by offering supports - before crisis hits - through early school-based coordinated access. As a full-time Upstream Case Manager, you'll work a variable schedule tailored to meet the project's goals and the needs of participants.

This is a temporary role for the work period till November 15, 2025.

We can provide:

• Many opportunities for professional development


• Fun, positive work environment


• Benefit Plan and Child Care discount

Key Duties and Responsibilities:

• Gathers information relevant to the youth’s concerns needs and goals by interviewing, observing behavior, meeting with caregivers and service providers and using a variety of inventories, checklists and questionnaires.


• Develops and implements family-centered, short-term, issue-specific, strength-based plans within program guidelines in consultation with the supervisor.


• Plans, prepares and conducts group or individual sessions using techniques such as active listening, conflict resolution, and problem solving within a family and natural supports framework to resolve the identified problems, needs and risks.


• Provides skill building in areas such as communication skills, relationship-building, resiliency, self-esteem, or self-management techniques as well as systems-navigation.


• Evaluates the effectiveness of the intervention plan, reports on the youths’ and their families’ progress, and discusses related concerns with the supervisor in order to resolve identified problems and move towards defined objectives.


• Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required.


• Liaises with and/or promotes the interests of the youths’ and their families with other community service providers, professionals and school personnel as required. Accompanies youth and their families to meetings and appointments as required.

Qualifications:

• Diploma in a related human / social service field and one (1) year recent related experience or an equivalent combination of education, training and experience.


• Valid Class 5 driver’s license


• Successful completion of Agency screening process, including criminal record check

This position is open to all candidates.

This position requires union membership

Hours: 35 hours per week, Monday to Friday

Rate of Pay: $27.54 per hour

Closing: August 29, 2025

As an equal opportunity employer, BGC Okanagan is committed to the prioritization of equitable and inclusive employment practices. Our goal is to be representative of the communities we serve, and we encourage applications from communities which are structurally marginalized based on race, disability, age, sex, religion, sexual orientation, nationality, social or ethnic origin, gender identity and/or expression. If any candidate needs any accessibility support throughout the hiring process, we will accommodate such requests when made. You will only be considered for a position with BGC Okanagan if you’re legally entitled to work in Canada. Eligible applicants include: Canadian citizens, permanent residents and refugees in Canada with legal status.

We appreciate and thank all applicants for their interest, however only short-listed candidates will be contacted