Casual Communicator - Internal

Position: Casual Communicator
Posting Type: Internal
Status: Full-time vacancy, 12-month casual contract
Hours of work: 12-hour rotating shifts (days, nights, and weekends), 36-hours per week, excluding holidays
Compensation Level: $72,338 through to $96,451 (Salary Range, Step 2)
Application Opening: January 28, 2026
Application Deadline: February 11, 2026

We invite online applications from our civilian members for a position of Casual Communicator.

PURPOSE OF POSITION

Under the direction of the Communications Manager, the incumbent will provide an effective and efficient link between the public and the police through professional communications.

SUMMARY OF DUTIES AND RESPONSIBILITIES

• Attend mandatory training and undergo proficiency testing as deemed appropriate


• Receive telephone requests for service from the public and upon obtaining sufficient detailed information, prioritize the call for service and forward the same to the appropriate police field unit (s) or other agency by computer-aided dispatch and/or voice radio transmission or telephone, according to policy and procedure.


• Dispatch and monitor officers and maintain contact for officer safety


• Monitor police units using GPS information systems


• Monitor audio and video systems as per Policy and Procedure


• Function as a switchboard/C.P.I.C. (Canadian Police Information Centre) operator, answering the administration telephone lines and querying C.P.I.C. on behalf of non-mobile digital terminal units


• Maintain RMS (Records Management System) and C.P.I.C. and other information systems as necessary


• Be accountable to the supervisor for the duties described


• Perform other duties as assigned.
  

KNOWLEDGE

• Working knowledge of standard office and communications software


• Working knowledge of data entry

SKILLS

• Excellent oral and written communication skills


• Computer literate in word processing


• Proficient in keyboarding skills

ABILITIES

• Ability to exercise good judgement and make good decisions


• Ability to adhere to policies and take direction from a supervisor


• Ability to observe, retain and prepare clear, concise and accurate reports and operate communications and general office equipment


• Ability to communicate professionally and effectively with people at all levels of comprehension and to handle the public with courtesy and authority


• Must be capable of handling multi-tasks and produce work under strict and definitive deadlines


• All other qualifications the position justifies

Interested applicants are invited to complete an Internal Position Application Form and submit it electronically no later than Wednesday, February 11, 2026 at 4:00 pm. Please click on the link below to upload the application with your resume/cover letter:

Click or tap here to enter text. (Apply to this Job)

Brantford Police Service does not use Artificial Intelligence (AI) enabled tools in the selection or hiring process. Hiring decisions are made by humans based on job-related criteria. Personal information submitted will be used only for the purposes of this competition in accordance with the Freedom of Information and Privacy Act.  We welcome and encourage applications from individuals from all backgrounds, including those from underrepresented groups.  If you require accommodations during the recruitment process, please let us know and we will work with you to meet your needs.