Casual Guest Services Attendant I

Casual Guest Services Attendant I

Competition Number: 2026-35

Duties & Responsibilities:

• Provide friendly and courteous service and respond to customer inquiries, as well as distribute information.


• Receive switchboard calls for the Gallagher Centre


• Keep up-to-date on events in the City and all facilities to ensure effective service.


• Handle customer complaints and forward to appropriate departments.


• Receive bookings for all City facilities (excluding sport fields) and ensure proper information is obtained from customer and that payment is processed.


• Provide information and ticket sales when required.


• Act as a call desk for emergency situations to ensure patrons have a positive experience.


• Process admissions, program registrations and withdrawals, and membership sales for recreational programming.

Qualifications: 

• One year related cash handling experience in a customer service environment.


• Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue collection reports.


• Knowledge of customer service principles and practices.


• Possess computer skills.


• Must possess good interpersonal communications and public relation skills.


• Must possess and maintain RCMP security clearance.


• Ability to work independently with minimum supervision.

Hours of Work: Shift work, evening and weekend work is involved. Hours will be on an as needed basis.  

This competition closes August 19, 2026.