CDE II - Client Delivery Executive - Hybrid

Fournir un leadership et des conseils aux tours de livraison en lien avec la gestion financière, la gouvernance et la gestion des contrats. Prendre des décisions stratégiques pour atteindre les objectifs financiers et de relations avec les clients. Obtenir des résultats grâce aux gestionnaires subordonnés et aux équipes. Compétences avancées en influence et en communication. Solides capacités en leadership du service à la clientèle. Expertise en gestion financière, en budgétisation et en analyse de P&L. Connaissance approfondie des principes de gestion des contrats et de gouvernance. Compétences exceptionnelles en analyse et en résolution de problèmes. Maîtrise de la gestion des relations avec les clients, y compris avec les niveaux C. Nécessite généralement de 12 à 15 ans d'expérience pertinente, dont 5 à 7 ans d'expérience en gestion ou en leadership. 1. Strong client service leadership capabilities. Expertise in financial management, budgeting, and P&L analysis. In-depth knowledge of contract management and governance principles. Exceptional analytical and problem-solving skills. Proficiency in client relationship management including C-Levels Typically requires 12-15 years of relevant experience, including 5-7 years of managerial/leadership experience. Working directly in alignment with the CDE, the role supports the CDE's organization to drive outcomes for the client and NTT. 1. Client Relationship Management: 1. Establish and nurture strong, positive relationships with clients, including executive and managerial-level clients. Collaborate with the Customer Delivery Executive to understand and align with client expectations. Collaborate with the Client Executive and Client Delivery Executive to effectively manage client expectations. Working with the Finance team, assist in overseeing budgeting, cost management, and invoicing for customer projects and services. Help with WBS creation and invoicing the client through monthly baseline fees and ARCs and RRCs Collaborate with finance and project teams to create comprehensive project budgets, considering financial aspects and profitability. Work closely with resource management teams to allocate financial resources effectively across projects and client accounts. Manage ARC/RRC and Baseline invoices 1. Ensure adherence to client and internal governance processes, frameworks, and contractual obligations Manage Master Agreements, Statements of Work (SOWs), and Change Requests in collaboration with legal and procurement teams. Implement and enforce governance best practices to minimize risks and ensure compliance. Responsible for Monthly governance reviews and driving SIP/Service Excellence activities working closely with the SDM and Delivery tower leads. Implement robust governance frameworks for client engagements, ensuring compliance with contractual requirements. Support the CDE on contract negotiations and renewals, ensuring favorable terms for the organization. Implement a robust process for handling scope changes, including impact analysis, documentation, and client approvals. Support in creation of Change requests and exceptions. Collaborate with legal teams to resolve contractual issues and disputes. Collaborate with Delivery teams to improve service delivery and meet or exceed client expectations. Work closely with the Service Delivery Executive/Service Delivery Manager to ensure operation management, ticket management and SLA compliance. Provide leadership and guidance to delivery towers related to financial management, governance, and contract management.