CFD Administrative Agent

Be the Spark! Join our passionate team of Child Care and Family Development and help us to achieve great things in our community! 

YMCA Child & Family Development has provided quality child care in the GTA for over 40 years, and is the largest not-for-profit provider of Licensed Child Care in Canada. With more than 290 locations, we offer a variety of programs for children 0-12 years of age: Early Learning and Care (Infant, Toddler, Preschool, and Nursery); Before and After School Care (Kindergarten and School Age); and Family Support programs.

The Administrative Agent plays a vital role in ensuring the efficient administration of communication and registration and provides clerical assistance as required. The primary function of the position is to complete data entry activities using our membership database and fundraising/volunteer data base and to provide efficient customer service. 

In this role, you will:

• Be responsible for registering child care clients into the ActiveNet system in an accurate, professional and efficient manner.


• Manage amendments, withdrawals and emergency care for each client.


• Work closely with Collections staff within the Administration team.


• Manage the class lists for each program to ensure that the licensed capacities are not exceeded.


• Manage telephone inquiries and ensures that relevant and quality service and information is provided.


• Work closely with the YMCA District Managers, site staff, regional support staff (subsidy) and third party agencies and ensures that information is updated and correct.


• Reviews all child care documents to ensure that the information is applicable before they are circulated each year.


• Manage time lines and meet specific deadlines as they relate to the re-registration process.


• Perform other duties as assigned.

You bring:

• Completion of post secondary courses in a related field


• Experience and/or knowledge of programs within the YMCA Child and Family Development


• Experience in data entry


• Proficient with Microsoft Word and Excel


• Proficiency with ActiveNet an asset


• Ability to communicate in a thorough, clear, and timely manner to support information sharing


• Ability to work effectively with others in a team environment, including support to those who are not the incumbent's supervisor


• Organizational skills; attention to detail


• Motivated, positive individual who enjoys the challenge of a fast-paced environment


• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers


• Excellent written communication skills


• Commitment to diversity, equity, inclusion and building a sense of belonging

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values


• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services


• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter  

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.