Chinese Client Intervention Worker

Employment Type: Full-Time (Permanent)
Department: Seniors and Children & Youth Services 
Union: Included (CUPE Local 2497)
Salary: $29.00/ hr
File #: 25-SCY-21 
Posting Date: May 22, 2025
Posting Close: June 05, 2025

The Chinese Client Intervention Worker will be required to work 21 hours a week; Wednesday, Thursday and Friday from 8:30 AM to 4:30 PM.

Position Summary 

Reporting to the Manager, Comprehensive Intake and Care, the Client Intervention Worker will support Chinese seniors, Chinese Adults with disabilities or chronic illnesses in the community requiring case management assistance and support to improve their quality of life.   

Duties and Responsibilities  

Individual Case Management 

• Offer case management services to seniors and their family members who require tangible assistance, emotional support, counseling and referral 
• Advocate for seniors who are vulnerable and receive unfair treatment, to work together with them for solutions. 
• Develop assessment and develop working plans together with the seniors, make necessary intra and inter agency referrals. 
• Collaborate with other human service organizations to promote the quality of independent living of the seniors. 
• Maintain and update service statistics, to document service needs and service gaps where appropriate. 
• Conduct initial and annual interRAI CHA assessments. 

Administration 

• Maintain appropriate documentation for statistics and files. 
• Provide information for funder reports as necessary. 
•  Maintain client files. 

Organizational Responsibilities: 

• Work collaboratively with seniors department staff, other Dixon Hall staff and departments and volunteers 
• Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients 
• Actively participate in department and agency meetings and events 
• Work under the guidance of the agency and program policies and procedures, including the Mission, Vision and Values of Dixon Hall and the agency’s strategic direction. 
• Meet regularly with manager to discuss individual, team and the overall effectiveness of client services 
• Undertake other tasks and responsibilities as assigned within the purview of the job description 
• Other duties as required. 

• B.S.W., gerontology or related training and experience 
• 2-3 years' experience working with seniors or in the social services sector 
• Case management experience with vulnerable or high risk populations including seniors, adults with disabilities, people with mental health problems 
• Demonstrate interpersonal skills 
• Experience working with volunteer coordination and development 
• Excellent knowledge of issues affecting seniors in downtown east Toronto 
• Excellent verbal and written skills  
• Experience with conducting interRAI CHA assessments an asset  
• Ability to write and speak Cantonese and/or Mandarin a requirement 
• Must be qualified to work in Canada legally for the employer. 
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency. 
• Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada. 

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.