CIG - Store Manager

WHO WE ARE: Compelled by the love of Jesus, the Calgary Dream Centre exists to see lasting change across generations by breaking the cycles of poverty, homelessness, and addiction. We provide recovery programs, housing, and vocational training to people in the pursuit of a life worth living. Because no one is beyond hope.

MISSION: We provide recovery programs, housing, and vocational training to people in the pursuit of a life worth living.

VISION: Compelled by the love of Jesus, the Calgary Dream Centre exists to see lasting change across generations by breaking the cycles of poverty, homelessness, and addiction.

POSITION SUMMARY

Reporting to the Social Enterprise Manager, The Thrift Store Manager is responsible for leading the daily operations of Change Is Good, the Calgary Dream Centre’s social enterprise thrift store. This role ensures outstanding customer experience, drives sales growth, oversees inventory management, facilitates and builds community engagement, and fosters a positive, mission-driven team culture.

The ideal candidate is a proactive leader with a background in retail management, strong organizational skills, and a passion for social impact. This position offers competitive compensation, incentives, and opportunities for professional development.

RESPONSIBILITIES

• Oversee and manage the daily operations of Change Is Good, ensuring an organized, welcoming, and mission-aligned environment.


• Implement and refine operational procedures to enhance efficiency and customer satisfaction.


• Maintain high standards of customer service and address customer inquiries as needed.


• Ensure the store is clean, well-stocked, and visually appealing.


• Manage storefront supply orders and operational needs.


• Hire, train, and mentor store employees, fostering a supportive and engaged team culture.


• Create and manage staff and volunteer schedules, ensuring optimal coverage.


• Handle time-off requests and shift changes while maintaining operational efficiency.


• Lead by example, promoting professionalism, teamwork, and a positive work environment.


• Set and track monthly and quarterly sales goals, ensuring financial sustainability and growth.


• Analyze sales data to identify trends, adjust strategies, and improve performance.


• Prepare regular sales reports and oversee cash handling and balancing, including weekly deposits and cash or bill exchanges.


• Work with the Social Enterprise Manager to optimize pricing, promotions, merchandising, and sales strategies.


• Collaborate on marketing initiatives to increase store visibility and customer engagement.


• Develop partnerships with local businesses and organizations to enhance store presence within the community.


• Identify opportunities for expansion, including planning and participating in events, pop-ups, markets, and community collaborations.


• Maintain relationships with Change is Good Collective vendors, ensuring timely payments and clear communication.


• Manage vendor onboarding, offboarding, and inventory logistics.


• Source and onboard new vendors to keep offerings fresh and aligned with the store’s mission.


• Oversee wholesale orders and ensure shelves are consistently stocked.


• Plan and execute engaging visual merchandising strategies to maximize sales and store aesthetics.


• Ensure product displays are regularly updated and appealing to customers.


• Coordinate with the warehouse team to maintain product availability and rotation of new clothing donations in store.


• Lead onboarding and training for new hires, covering customer service, sales techniques, and store operations and expectations.


• Provide ongoing coaching and professional development opportunities.


• Foster a team culture that reflects the mission and values of the Calgary Dream Centre.

EXPERIENCE AND EDUCATION REQUIRED:

• Must have a high school diploma


• Must have strong experience in retail management. 


• Related post-secondary degrees or diplomas is an asset


• Certifications in sales, marketing, consumer behavior, or business administration will stand out.

SKILLS REQUIRED:

• Proven experience in retail management, with a track record of achieving sales goals and leading a team.


• Strong leadership, communication, and problem-solving skills.


• Excellent organizational abilities and attention to detail.


• Proficiency in point-of-sale (POS) systems and inventory management.


• Ability to stand and walk for extended periods and carry heavy objects.


• Flexibility to work occasional evenings or weekends for special events.


• Comfort working in an environment that may involve individuals impacted by trauma, addiction, or homelessness.