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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Claims Advisor, P&C Insurance based in Canada.
This role is a key client-facing position within property and casualty insurance, focused on managing complex claims from end to end while ensuring a high level of service and trust. You will be responsible for investigating, assessing, and resolving claims involving property damage, bodily injury, and accident benefits, using both analytical rigor and sound judgment. The role requires strong negotiation skills as you will interact directly with clients, third parties, and internal stakeholders to reach fair and efficient settlements. You will operate in a fast-paced, detail-oriented environment where accuracy, compliance, and timeliness are essential to client satisfaction. Beyond claims handling, you will act as a trusted advisor, guiding members through sensitive and often complex situations. This position offers the opportunity to combine technical insurance expertise with meaningful client impact in a highly collaborative setting.
Accountabilities:
- Conduct detailed investigations and assessments of insurance claims, including property damage evaluation, cost estimation, and review of supporting documentation.
- Analyze medical, financial, and employment-related information to determine eligibility for accident benefits and statutory coverage.
- Negotiate claim settlements with clients, third parties, and stakeholders to ensure fair, timely, and compliant resolutions.
- Manage end-to-end claims files in accordance with internal policies, contractual terms, and regulatory requirements.
- Ensure deadlines and service standards are met to maintain high levels of client satisfaction and operational efficiency.
- Prepare, review, and validate reports and documentation required for accurate claims processing and decision-making.
- Represent the organization professionally in all client interactions, maintaining strong relationship management throughout the claims process.
Requirements:
- College diploma in a related field or equivalent combination of education and relevant experience.
- Minimum of 4 years of experience in property and casualty insurance claims or a related insurance field.
- Strong knowledge of claims handling processes, insurance principles, and regulatory frameworks.
- Proven negotiation, analytical, and decision-making skills in complex case environments.
- Excellent communication and interpersonal skills, with strong client service orientation.
- Advanced proficiency in both French and English due to client and partner interactions.
- Valid driver’s license and willingness to travel within the Montreal region when required.
- Ability to work on-call approximately 1–2 weeks per year.
- Strong adaptability, business acumen, and ability to manage competing priorities in a fast-paced environment.
Benefits:
- Competitive salary with annual bonus eligibility.
- Defined benefit pension plan providing long-term financial security.
- Comprehensive group insurance coverage, including telemedicine services.
- Four weeks of flexible vacation starting in the first year.
- Reimbursement for health, wellness, and remote work expenses.
- Flexible full-time remote work arrangement.
- Supportive, inclusive, and people-first work culture.
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