Claims & Risk Manager

Reporting to Cando’s Chief Legal Officer, the Claims and Risk Manager is part of a growing risk management function responsible for the development, implementation and management of a comprehensive enterprise-wide risk management program to effectively manage corporate risk via insurance and other risk management strategies. The Claims and Risk Manager plays a pivotal role in identifying, analyzing and mitigating risks inherent to operations and works closely with a variety of Cando departments, including Safety, Environmental and Regulatory, Mechanical and Equipment, Finance and People. We are looking for an individual who is a strategic thinker with a robust understanding of risk management practices applicable to the rail industry. This position requires strong leadership, problem solving, decision making and communication skills.

Cando is North America’s largest owners and operators of a coast-to-coast network of first and last mile rail infrastructure. We provide a wide range of specialized rail operating services including short line operations, industrial switching, material handling, terminal & transload services, and more.

Cando Advantages

• Flexible Location with Hybrid or Remote Options Available


• Award Winning Safety Culture & Best Managed Company


• Comprehensive Benefit and Retirement Package


• Cando’s Technical and Leadership Training Programs

Essential Functions & Responsibilities include:

• Develop, implement and manage a comprehensive enterprise-wide risk management program to effectively mitigate corporate risk via insurance and other risk management strategies.


• Manage Cando’s insurance program, including compilation of underwriting information, policy renewals, certificate management, claims reporting / administration and coordinating with brokers, adjusters and insurers as necessary.


• Manage workers’ compensation claims in conjunction with HR and Service Delivery.


• Receive and triage claims as reported across all functional areas, including coordination of all claims-related activities and resolution of bona fide claims within retentions where appropriate.


• Implement and oversee internal processes to ensure the proper and efficient handling of claims.


• Manage relationships with third party service providers including brokers, insurers and other TPAs.


• Prepare loss analyses and budgets, identify exposures, recommend solutions, implement approved risk management strategies, promote loss prevention, update and monitor compliance with insurance procedures.


• Conduct thorough risk assessments to identify areas of vulnerability and recommend appropriate risk mitigation measures.


• Collaborate with internal stakeholders to establish risk management protocols and promote a culture of risk awareness and compliance.


• Develop standards for insurance requirements in contracts (both from a supplier and customer perspective) and provide review, guidance and negotiation related to insurance requirements where required to ensure third-party risk considerations are appropriately addressed.


• Stay current with industry trends, regulations and best practices related to risk management and insurance.


• Develop and deliver training programs to enhance internal risk management knowledge and practices.


• Prepare comprehensive reports and presentations for senior management, board of directors and third-party stakeholders as required.


• Participate in training or corporate initiatives as

Skills, Knowledge, & Abilities

• Experience as a Claims and Risk Manager or similar role dealing with risk management and insurance programs within a large organization.


• Knowledge and understanding of risk assessment techniques, commercial insurance policies and claims handling procedures.


• Knowledge of relevant laws, regulations and industry standards related to the rail industry, risk management, compliance and insurance.


• Strong analytical and problem-solving skills, with the ability to evaluate complex data and provide actionable recommendations.


• Strong communication and interpersonal skills to effectively collaborate with various stakeholders at all levels of the organization.


• Ability to negotiate and create positive relationships with insurance brokers, carriers and other risk management service providers.


• Detail oriented with strong organizational and time management skills.


• Experience working with employees and the applicable agencies to ensure employees safe and timely return to work after workplace injuries


• Experience with risk management software and tools.


• Advanced proficiency in Microsoft Office products and other data analysis tools.


• Ability to work independently and as part of a team.

Education & Experience

• Bachelor's degree in Risk Management, Finance, Business Administration, or related field.


• Professional certification(s) such as CRM, ARM, or CPCU are


• Previous experience in a heavy industrial environment or within the rail industry is

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required.