Claims Representative II, Property (Liability)

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time 
Work Model: Hybrid
Language: English is required, French is an asset
Additional Information: This/these role(s) is/are currently vacant

The Opportunity: 

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. 

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Property Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex property, farm and commercial claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions. 

How you will create impact:

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex property, farm and commercial claims.


• Evaluating damage and preparing estimates on property losses, including attending the scene of the loss.


• Collaborating with vendors and government officials to facilitate settlement of the loss.


• Coaching, training, and providing technical support to the claims team.


• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  


• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.


• You have strong communication skills to clearly convey messages and explore diverse points of view. 


• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have three years of claims or related business experience.


• You have a post-secondary degree or diploma.


• Having Chartered Insurance Professional (CIP) designation will be considered an asset.


• You have or will attain provincial adjuster license(s) depending on the province of work.

What you need to know:

• You will travel regularly.


• You are required have your own vehicle, valid driver’s license and insurance.


• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.


• This role involves direct contact with clients and/or service providers in their environment.


• Extended work hours, including evenings and weekends, will be required during peak periods and major events.


• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.


• Flexible work options and paid time off to support your personal and family needs.


• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.


• Paid volunteer days to give back to your community.


• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected  Salary range   $60,574.00 to $100,956.00 CAD

 The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.