Cleanroom General Manager

Job Overview:

The Cleanroom General Manager leads a profitable growth-oriented business in a specific location (“Market Center”) with full profit and loss responsibility.  A General Manager is the comprehensive operations leader of rental uniforms and adjacent products and responsible for service, sales, production, merchandise, people leadership, safety, and finance. He/she drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to service our customers.   

Responsibilities/Essential Functions:

• Manage all facets of the market center including sales, finance, people leadership, and customer service with full P&L accountability.


• Manage a Cleanroom Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M +).


• Drive new sales growth within existing client base and ensure the delivery of exceptional customer service to our clients.


• Develop short- and long-term operational strategies in partnership with senior team members and provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost-effective manner.


• Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques.


• Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain and Compliance.


• Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes.


• Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintain the market center's total managed volume.


• Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships.


• Ensure compliance with contracts and company policies and procedures.


• Participate in hands-on activities in the Market Center and in other field locations.


• Establish a cohesive team between service and production departments to meet organizational goals.


• Overall MC results, including but not limited to metrics in Service, Production, Sales, Supply Chain, People Leadership and Finance departments.


• Sets clear expectations for each department and leads by example.


• Ensure daily efficient operations of location in accordance with established business values, policies and processes.


• Implements, administers and evaluates programs and procedures to ensure maximum customer retention.


• Develops and maintains valid service agreements, positive service attitude, effective quality assurance, good customer relations and efficient route management.


• Implements general price changes when needed and changes prices on specific accounts as needed.


• Reviews financial statements, reports and other performance data in a dedicated manner. Measures financial productivity and sales goal achievement to determine areas in need of remediation and improvement.


• Personally oversees the proper and timely collection of the Company’s accounts receivables.


• Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs.


• Proactively supports the generation of new business for the MC. Provides leadership and support for new sales opportunities.


• Develop and maintain customer relationships with the Market Centers top customers.


• Completes in person meeting for each department head weekly to review performance.


• Promote and sustain a safety culture.


• Ensures all safety accidents and incidents are timely investigated and reported by department leadership.


• Oversees implementation, administration and evaluation of production programs and procedures.


• Conduct short and long range planning to ensure achievement of production goals and standards.


• Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base.


• Sustain merchandise control billing and collections to recover costs associated with customer lost and ruined goods.


• Partner with labor relations or human resources in union or non-union environments to ensure all employee disciplinary action is timely investigated and documented by department leadership


• Conduct performance evaluations for department leaders providing specific and details feedback on their management and leadership skills and the attainment of their respective goals and objectives.


• Manages the hiring, placement and removal of location’s workforce. Consults and works with staff management on the best action to take in regard to location staffing.


• Proactively leads talent development programs and efforts within the MC.

Knowledge/Skills/Abilities:

• Strategic Agility (Making Complex Decisions):  Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.


• Building People Capability (Inspiring Others):  Is skilled at getting individuals, and teams to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.


• Accountability for Excellence (Focusing on Action and Outcomes):  Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.


• Impact and Influence (Getting Work Done Through Others):  Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future.


• Organizational Collaboration (Being Organizationally Savvy):  Maneuvers well to get things done; knows where to go to get what he/she needs; politically aware and agile; knows what the right thing to do is; presents views and arguments well.


• Demonstrated leadership skills with a broad knowledge of management practices and good business analysis/project management skills.


• Demonstrated ability to grasp a large, complex, matrix-oriented global business at a base level and use this understanding to set overall strategy and drive business process improvement.


• Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business and systems goals.


• Strong business planning skills to execute strategic projects with implications for business areas with rapidly evolving business processes.  Must possess a balanced perspective on strategic and tactical issues.


• Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization.


• Proven ability to select top talent and create a productive environment that promotes initiative, innovation, continual learning and development of key personnel for future advancement.


• Excellent communication and presentation skills with a wide range of audiences including clients, front line managers and C-level leaders.


• Proficient with Microsoft Office and Teams.

Experience/Qualifications:

• Bachelor's degree or equivalent required.


• Five to seven years of progressive management responsibility.


• Industry experience strongly preferred.


• Twelve to Eighteen Months of B2B Sales experience strongly preferred.


• Demonstrated success in operations management in a production facility or manufacturing environment. Considerable knowledge of financial reporting, including profit and loss, sales, and capital expenses.

License Requirements/Certifications:

• A valid driver’s license is required

Working Environment/Safety Requirements/Physical Requirements:

• A plant/office environment, in a Market Center. Must walk/maneuver throughout the plant, loading docks, storeroom, and delivery vehicles.


• May be exposed to heat, cold, laundry chemicals, fumes, dust, and noise.


• Up to 50% of time may be required for travel; to visit customers, engaging in new sales opportunities, attend management meetings. Local or overnight travel within Canada and the United States.