Clearance and Settlement Specialist

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as a Clearance and Settlement Specialist (Senior) with our large consulting client, workig onsite at a major financial services client in the downtown Montreal area.

Role: Clearance and Settlement Specialist (Senior)

Type: Permanent 

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: $80,000 - $85,000 + 9% bonus + 3-5 weeks paid vacation + RRSP contribution + benefits + sick/personal days

RESPONSIBILITIES
Provide prompt resolution of functional and technical issues and escalate incidents appropriately
Solve functional problems in a complex financial environment involving multiple applications and architectures at regional and global levels
Provide functional and technical expertise to deliver maintainable, high-quality solutions, including documentation and support materials
Act as the primary point of contact for global technology teams, client onboarding teams, compliance, risk, operations, and front office users
Understand user pain points and translate them into actionable technical requirements
Communicate incident status, root causes, and resolutions in clear business language
Collaborate with development teams in Bangalore, New York, and Paris
Configure systems based on user needs and monitor platform stability
Understand regulatory requirements and constraints
Manage user queries, including occasional data search requests
Respond to end users within SLA timelines and document all interactions, case histories, and resolutions
Investigate technical processes through error logs and documentation to identify solutions and improve efficiency
Ensure compliance with internal standards and IT processes
Provide timely reporting on production and project status to stakeholders and IT management
Communicate effectively (written and oral) with various stakeholders at different levels
Partner with global support teams (Paris/Asia) to deliver high-quality support
Maintain strong customer relationships with end users
Contribute to continuous improvement by optimizing workflows and reducing manual interventions



REQUIREMENTS
Mandatory
Bachelor's degree in Computer Science, Engineering, or equivalent experience
3+ years of experience as a Support Analyst
Familiarity with ticketing systems (ServiceNow, Jira) and ITIL frameworks
Strong proficiency in SQL and experience with relational databases
Experience with Unix/Linux systems
Strong analytical and problem-solving skills
Ability to work in fast-paced, high-pressure, multitasking environments
Excellent communication and stakeholder management skills
Strong attention to detail and documentation discipline
Strong team player
English required
Nice to Have
Python scripting for automation
ITIL certification
Familiarity with monitoring tools
Experience with cloud platforms (Azure, AWS, GCP)