Clerk, Customer Service

About the Role: 

The Customer Service Clerk is the point of contact for our valuable clients. Ensuring the customer experience is positive, professional and efficient, these members will be the liaison between the customer and fleet.  Supporting clients with order review and any ad hoc requests that may arise and using their exceptional communication skills to set expectations, resolve issues, answer inquiries and build client relationships. Managing changing needs, being agile, organized and exercising a high degree of organizational skills will be essential to the success of this position.

Key Accountabilities:

• Providing timely, professional and accurate communication with customers (email, phone)


• Performing various administrative duties, including but not limited to data entry, order creation, as well as maintaining database entries and shared files


• Using TMW software to track, trace and record information


• Schedule appointments, confirm hours of operations and connect with dispatchers if needed


• Track shipments in bond, request reimbursements as needed and monitor additional costs during transit, to minimize if possible


• Confirm customs broker details, liaison with customer as needed


• Other relevant duties as assigned

Position Requirements:

• Minimum of 2 years’ work experience in Customer Service required


• Proficient MS Office Suite experience required


• High school diploma required


• Experience within the transportation/ supply chain industry an asset


• Experience with and with TMW software an asset 

What's In It for You? 

• Annual salary of $50,000


• Career growth opportunity within an industry leading logistics company


• Group Benefits offered - health and dental


• Employee engagement events

Position Competencies:

• Detail orientated with exceptional time management skills


• Excellent written and verbal communication skills.


• Exceptional level of organizational skills.


• Strong interpersonal skills with the ability to collaborate effectively with internal and external stakeholders.


• Adept at problem solving and being able to shift priorities as needed to meet operational demands


• Comfort working in a fast-paced environment with time sensitive deliverables

Company Profile:

Titanium Transportation Group is a leading North American freight transportation company specializing in tech-forward trucking operations and logistics brokerages services throughout Canada and the United States. Our specialties are truckload, dedicated, and cross-border, along with comprehensive logistics and warehousing solutions for a wide range of industries.

Our focus on customer excellence, safety and innovation set Titanium apart and we are proud to have earned our place among Canada’s Fastest-Growing Companies for over 13 consecutive years by Canadian Business, and as one of America’s Fastest-Growing Companies in 2020 by the Financial Times. We are also proud to rank among Today’s Trucking Top 100 Fleets.

As one of only three publicly traded transportation companies in Canada, our team of over 1,300 professionals operate from over 15 strategic locations. We are committed to meeting our clients’ evolving supply chain needs while driving growth and success. Join us at Titanium, where innovation and opportunity pave the way for a bright future in freight transportation and logistics.

Titanium Transportation Group Inc. is committed to providing accommodation throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team and we'll work with you to understand what is needed. 

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted. #HP