Clerk Typist 4

Summary

This position acts as primary receptionist/cashier/information services clerk for the Capital Region Housing Corporation and performs a variety of tenant services and clerical tasks.

Key Duties & Responsibilities

• Acts as the primary receptionist and cashier for the Corporation.


• Accepts and enters all payments in SAP and issues receipts for cash and/or cheque and debit payments, as requested.


• Receives all incoming calls; answers routine enquiries and routes/directs calls to appropriate staff member; directs routine maintenance calls and emergency call to administrative or caretaking staff.


• Prepares and submits daily bank deposits.


• Provides housing information to the public; explains the functions, rules, regulations and policies governing the operation of the Housing Corporation; deals tactfully with the public.


• Assists applicants in completing the necessary forms; explains housing availability and refers applicants to other agencies, where appropriate.


• Reviews applications for completeness and forwards to BC Housing Registry.


• Processes incoming and outgoing (courier and registered) mail.


• Develops and updates fillable forms for the corporation.


• Codes and processes invoices for payment including verifying invoices for purchases, taxes and PO reference.


• Maintains purchase order book logbook and liaises with staff on outstanding POs and invoices.


• Maintains petty cash fund.


• Assists with the preparation of maintenance arbitration evidence packages.


• Coordinates changes to telephone messaging system, fax and photocopy repairs and maintenance.


• Coordinates with caretakers on move-out charges.


• Provides clerical support to works control on chargeback system including invoicing and collections.


• Follows all policies, procedures and standards of the CRD.


• Provides occasional support to CRD Reception, as required.


• Performs other related duties, as required.

Additional Information

• None

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.


• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.


• Considerable experience with and understanding of Enterprise Resource Planning (ERP) systems such as SAP.


• Strong accurate keyboarding and data entry skills.


• Strong ability to operate various types of office equipment.


• Considerable experience handling, balancing, recording and depositing cash; to complete accurate reconciliation and calculations with accuracy and speed.


• Strong ability to act independently, make decisions within clearly established policy guidelines.


• Strong ability to effectively represent the Housing Corporation in a courteous and responsible manner.


• General experience with and understanding of social housing or other non-profit social services.


• Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.


• Strong ability to take rental payments and other cash transactions, issue receipts, and prepare deposits clearly and accurately.


• Strong ability to work effectively in a team environment and individually with minimal supervision.

Qualifications

Certifications