Client Assistant, Billing Representative, Personal Lines

Business Line: Personal Lines

Hours Per Week: 35 (Full-Time)

Location: Sudbury or Timmins - Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent, Current Vacancy

Wage Transparency: The base salary range for this position is $43,000 to $45,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

We’re seeking a detail-oriented and highly organized Billing Representative to join our Personal Lines team. This role is essential in ensuring timely and accurate billing support for our clients and internal teams. As a Billing Representative, you will be the first point of contact for client billing inquiries and play a key role in supporting the administrative functions of our department. This position offers an exciting career path opportunity with NFP and the chance to be a valued member of a collaborative team dedicated to client satisfaction.

What You’ll Do

• Providing exceptional day-to-day customer service to clients across Canada for our billing contact centre


• Assisting clients with requests for payment and billing inquiries


• Preparing invoices and billing materials


• Other administrative duties as required within the larger administrative team

What You Bring

• Bilingual (French) is an asset


• Strong customer service skills, with a professional and empathetic approach


• Experience with EPIC or other industry software is an asset


• Proficiency in the Microsoft Office suite of products


• Ability to work collaboratively within a team environment


• Proven ability to manage time effectively and prioritize tasks

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind


• Annual bonus plan for all employees


• Matching RRSP plan of 5% of salary


• Referral Commission Plan


• Generous benefits plan including Health Care Spending Account starting on the first day of employment


• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career


• Reimbursement of license fees and professional membership dues


• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.