Client Care Navigator, Federal & Contracted Services

Do you want to make a difference in the lives of Canadians living with vision loss?

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at visionlossrehab.ca or call 1-844-887-8572.

Position Title: Client Care Navigator - Federal and Contracted Services

Location: Any VLRC Office in Canada

Term: Full-time, Permanent - Existing vacancy

Reports To: National Manager, Federal and Contracted Services

Salary: $28.83/hour or as per the applicable collective agreement

Posting Date: March 19, 2026

Closing Date: April 3, 2026

I. Scope and Summary of Primary Responsibilities

The Client Care Navigator, Federal and Contracted Services (CCN) serves as the primary point of contact for all clients in the Veterans Affairs Canada (VAC) and Non-Insured Health Benefits (NIHB) Programs, as well as other contracted services. The CCN is responsible for completing VAC specific intake and eligibility confirmation, coordinating referrals for VLRC services, monitoring client hours and other related duties. The role will evolve to support services from NIHB, and other contracted service agreements.

The CCN supports clients throughout their care journey by facilitating access to services, coordinating care plans, and strengthening communication between Vision Loss Rehabilitation (VLR) staff and external healthcare providers across the continuum of care.  Through these activities, the CCN helps ensure timely access to information, services, and community supports that enables clients to achieve their rehabilitation goals and maintain independence.

II. Essential Functions

This position entails, but is not limited to the following general responsibilities:

• Provide healthcare system navigation and support for individuals with vision loss and enhance the healthcare system's capacity.
• Complete program-specific intake processes, including eligibility confirmation for VAC and other contracted services.
• Coordinate referrals for Federal and Contracted services and ensure appropriate service delivery.
• Track and manage client service hours and ensure compliance with VAC and other program requirements.
• Support clients in identifying vision-related goals and developing individualized care plans.
• Ensure documentation and billing requirements are accurate and in accordance with program and VLRC policies.
• Seek and monitor client feedback regarding service experience and address concerns as appropriate, escalating when necessary.
• Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.
• Communicate and collaborate with clients, families, caregivers, and service providers to support care coordination. Build and maintain good working relationships with professionals in other agencies and community groups.
• Educate community partners about VLRC and its specialized services offered to people with vision loss.
• Participate in multi-disciplinary team meetings and case studies.

·       Facilitate communication, linkages, and information exchange between clients and healthcare and community service providers.

• Build and/or maintain partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.

III. Qualifications

Knowledge and Skill Requirements

• Understanding of roles and linkages across primary care, community care and specialized geriatric services.
• Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices.
• Experience conducting client assessments and coordinating care plans.
• Experience in caseload management, medical documentation, and maintain electronic medical records
• Excellent communication skills and organizational skills, with the ability to manage competing priorities and problem-solve effectively
• Strong interpersonal skills, including shared decision-making and facilitation.
• Proficient in technology (e.g.: Microsoft office and case management and care coordination systems).
• Ability to work independently as well as collaboratively within a multi-disciplinary team.

Experience and Education

• Client service experience in the health and/or social service sectors
• Diploma in Social Services Work, Community Work, Mental Health or a related field.

• Experience working with individuals with vision loss is an asset.
• Patient Navigation certification is an asset.
• Experience working with diverse populations and demonstrated cultural sensitivity is an asset.

Work Environment

• Willingness to work flexible hours.
• Willingness to work in a variety of settings.

At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently, and where your growth, well-being, and contributions matter. We offer:

• Comprehensive benefits for health, vision, dental, corporate discounts employee and family assistance program
• Flexible work arrangements, generous paid time off, and work-life balance initiatives
• Career development through training, mentorship, and advancement opportunities
• Inclusive work culture with supportive teams, employee recognition, joy in work wellness program, and mental health supports

Join us to grow your career and make a difference everyday.

Inclusion, Accessibility & Accommodation
VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset.  The successful candidate will be required to complete a standard Vulnerable Sector Check.

If you require an accommodation to apply or participate in the selection process, please contact [email protected]. We’ll be happy to work with you to meet your needs.

Not sure if you qualify? Think about applying anyway!
We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to apply!VLRC does not use AI tools in its screening, assessment, or selection process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.