Job Description

TruGreen Canada

As a TruGreen Employee, you'll enjoy:

·   $19.35 PER HOUR (guaranteed hourly rate plus bonus)

·   Work from your home

·    When working from home:

• Use of personal secure cell phone or land line required

• Use of personal laptop or desktop with monitor required

• Must have high-speed internet access (min. of 25 MPHS)

This position could also be working from our office, or a form of hybrid.

English skills required both verbal and written.

·   Best training program in the industry – fully paid

·   Medical and Dental Benefits

·   Group RRSP with company matching

·   Top performers have the ability to advance their careers

·   Full time available – days/evenings/Saturdays

·   WEEKLY PAYROLL

Position Overview

Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Hourly rate plus eligible for Bonus & Incentives.

Responsibilities

• Answers inbound customer service calls with a warm and courteous greeting.

• Resolves customer service concerns to determine root cause of the concern.

• Regularly seeks assistance to handle calls requiring extensive problem solving.

• Updates and maintains customer database with accurate customer information and timely data entry.

• Provides resolution and timely follow-up with the customers.