Client Care Specialist - Kingston Regional Pet Hospital

Welcome, we're thrilled you are considering joining the highly skilled team at Kingston Regional Pet Hospital

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We are an after-hours emergency hospital located in Kingston, ON. We are a mentoring team of DVMs and RVT's who encourage everyone to step outside of their comfort zone and learn new skills. We are a fast paced environment dealing with emergencies in small animals. Our team is supportive, easy going and enjoys light hearted times during the stressful ones. Our ideal team member would be eager to learn, enjoy a fast pace of work while being able to multi-task and be superior in client communication skills. 

We are open overnight Mondays through Wednesdays and 24 hours starting Thursday evenings to Monday mornings and all holidays to serve the needs of the community. Flexibility in schedule and a work-life balance are important to our.

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Having 5 years of experience in client receptionist roles are preferred. 

Why Join VetCare?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Competitive Base Salary
• Medical & Dental Insurance
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

Pay Rate: $17.43 - $24.00

The VetCare Community Benefits 

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. 
• A community wide social platform 
• Recognition programs 
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.