Overview We’re looking for a Client Delivery Coordinator tojoin our team!
Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.
Responsibilities Manage the total Managed Print Services operations of assigned accounts by driving accountability to ensure contractual obligations, eligible revenue and margin objectives are met while building and sustaining effective relationships with customer’s stakeholders. Achieve goal of maximum client satisfaction and expansion of Konica Minolta to drive profitable revenue growth. The Client Delivery Coordinator is accountable for the overall client relationship and will focus on delivering high customer satisfaction to ensure client retention.
What you’ll do here
Overall management of the assigned customer’s output environment Assist Sales teams to build and execute a strategic account plan that aligns strategic initiatives to grow Konica Minolta presence in the account in order to identify new sales opportunities and generate more business revenue. Use a consultative approach; build trusted advisor working relationships with customer’s operational and senior management contacts. Identify incremental revenue opportunities for additional Konica Minolta solutions including professional services that exceed customers’ expectations to ensure high-level of customer loyalty and maximizes client retention. Interface with Konica Minolta SME to anticipate client needs and facilitate solution development. Align Konica Minolta resources, including sales and service resources, to the client strategy that strengthens Konica Minolta’s relationship and credibility with client influencers and decision makers. Demonstrate breadth and depth of knowledge of Konica Minolta’s print fleet management capabilities coupled with a deep understanding of the clients’ business and priorities to maximize a mutually beneficial relationship. Execute job functions following standard practices and develops or enhances practices as required by customer and business needs Continuous improvement plan development and new idea thought leadership Achieve a high score in regional customer satisfaction surveys Adhere to and consistently achieve the key success metrics within the Continuous Improvement Plan Process Represent Konica Minolta in line with Corporate values and policies Other Duties/Projects
As assigned Qualifications What you bring to the table:
University Degree an asset or a minimum of two (2) years relevant work experience Fluent in written & spoken English and or French (region dependent), multiple languages is an asset Experience with dealing with multi-disciplined teams that are geographically dispersed Previous sales experience (business to business, business to consumer, inside sales, telemarketing) is an asset. Strong verbal communication and presentation skills A minimum of two (2) years business operations experience in an IT related field Significant experience interacting with customers, including various levels of management Experience with the delivery of operations through the use of technology solutions Strong analytical/procedural background with a relevant experience in delivering professional services High energy level, comfortable performing multifaceted projects in conjunction with normal activities Goal-oriented to achieve targets through self-motivation, perseverance and determination. Proficiency in MS Office, Excel, Word, and Power Point is required Ability to work outside traditional business hours if required in meeting the business needs of the client or Konica Minolta A valid driver’s license, insurance and access to a vehicle is required. #KM
No CV Required
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