Legacy+ is a purpose‑driven organization that helps founders, public figures, and institutions turn vision into measurable impact. We operate as a trifecta—strategic consultant, brand agency, and implementation partner—bringing together diverse but complementary capabilities across strategy, storytelling, and execution. Our work is built on a proven, end‑to‑end process that begins with the outcome in mind and scales purpose with integrity. Whether designing initiatives, building partnerships, or activating cultural movements, we help partners clarify what they stand for and bring it to life with precision, creativity, and operational excellence.
Client Experience & Program Operations Lead (Unlimited Life - A new Legacy+ Program)
Unlimited Life is a year‑long, concierge longevity program designed for high‑intent founders, leaders, and families.
This is not a transactional wellness offering — it is a curated transformation experience that blends longevity medicine, performance optimization, and purpose work into one precision‑orchestrated journey.
We'e seeking a Client Experience & Program Operations Lead to ensure every member’s journey is seamless, elevated, and deeply supported from on-boarding through renewal. Think of this role as luxury guest experience meets precision healthcare program operations — on a boutique scale, with long‑term relationships and high expectations for excellence.
This is perfect for someone who thrives in high‑touch environments, loves building relationships, and brings structure, clarity, and polish to every interaction.
What You’ll Own
1. Member Journey & Experience Flow
• Guide members through their full 12‑month journey with clarity and care
• Ensure every touchpoint — onboarding, check‑ins, milestones — feels seamless
• Maintain dashboards that track progress, upcoming needs, and potential friction points
• Refine SOPs to elevate consistency and predictability
You ensure members feel seen, supported, and never lost in the process.
2. Concierge & Coordination
• Act as the bridge between members, concierge staff, and program partners
• Coordinate testing, appointments, and program milestones
• Keep timelines, deliverables, and next steps organized and on track
• Anticipate member needs and remove friction before it appears
You create an experience that feels effortless.
3. Experiences, Retreats & Events
• Coordinate logistics for retreats, curated experiences, and founder‑led events
• Align member readiness, participation, and communication
• Build pre‑ and post‑experience workflows that elevate the journey
You bring hospitality‑level polish to every experience.
4. Sales & Conference Activation
• Support on‑site logistics for conferences and VIP events
• Ensure follow‑up systems are tight and timely
• Travel occasionally to support high‑impact activations
You help turn interest into long‑term relationships.
5. Operations, Forecasting & Vendor Management
• Maintain accurate member records, renewals, and payment schedules
• Coordinate with finance on invoicing and reconciliation
• Manage vendor relationships and service delivery
• Refine operational systems to support scale
You keep the engine running smoothly.
Who Thrives in This Role
• You come from luxury hospitality, concierge services, boutique wellness, or high‑touch membership programs
• You love building long‑term relationships
• You’re detail‑obsessed and operationally disciplined
• You’re calm, polished, and solution‑oriented
• You can manage multiple moving parts without losing the thread
• You elevate experiences through structure, anticipation, and care
Bonus Experience
• Longevity, wellness, or functional medicine
• Retreats, events, or travel coordination
• Founder‑led or high‑growth environments
• Business operations or forecasting
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