Client Program Manager

Preference will be given to candidates who reside within a commutable distance of Avetta’s Calgary, Alberta office, located at 255 5th Ave SW, Suite 1400, Calgary, AB T2P 3G6. This role requires a hybrid work schedule consisting of three in‑office days and two work‑from‑home days each week.

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

The Client Program Manager will own strategic and key client accounts, combining program management expertise with client success leadership. This role ensures the delivery of large-scale SaaS client programs while driving adoption, retention, and growth. Acting as both a trusted advisor and program leader, you will coordinate cross-functional teams, manage complex initiatives, and maintain strong client relationships to maximize value and impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Management

• Develop, implement, and maintain program initiatives aligned with organizational objectives.


• Oversee multiple projects and teams within strategic client programs, ensuring goals are met or exceeded.


• Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, timelines, and work plans.


• Monitor program performance, identify risks, and implement mitigation strategies.


• Provide detailed management reporting and status updates to stakeholders.

Client Success

• Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders.


• Conduct regular Success Planning and QBR sessions to demonstrate value and define next steps.


• Act as a trusted advisor on product functionality, best practices, and program recommendations.


• Drive adoption and expansion of Avetta’s platform through proactive engagement and training.


• Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk.


• Advocate for client needs internally, influencing process and product improvements.


• Collaborate closely with regional Client Success Managers on global complex initiatives to ensure regional execution and alignment success.

Leadership & Collaboration

• Mentor and guide team members on best practices and process improvements.


• Participate in special projects, NPIs, and cross-functional initiatives to enhance efficiency and scalability.


• Use data-driven insights to inform decisions and strategies.

PREFERRED QUALIFICATIONS:

• 8 years of combined program management and client success experience in a SaaS environment.


• Proven ability to manage multiple programs and major enterprise accounts concurrently.


• Strong communication, leadership, and organizational skills.


• Experience with Wrike, Jira, Confluence, SFDC, and CRM tools.


• Ability to travel minimum 10%.

IDEAL EDUCATION & TRAINING:

• Bachelor’s degree in business or related field (MBA preferred).


• PMP certification or equivalent experience.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Client Program Manager position, please submit your online application by March 31, 2026 PM PST.

#LI-HYBRID