Client Scheduling Coordinator

Full-Time Client Scheduling Coordinator

A Better Life for Those at Home

The Care Company is a leading provider of in-home personal support and nursing services across all ages — from seniors who want to remain independent at home, to children and young adults living with complex health challenges, to clients requiring post-operative nursing care on demand.

Our mission is simple: to help people stay safe, supported, and connected at home. Through our Make Each Day Count philosophy, we empower clients to return to the hobbies, activities, and routines they love most.

We are currently hiring a Client Scheduling Coordinator (Full-Time) to join our daytime scheduling team. If you are looking for a meaningful role in healthcare scheduling where you can make a direct impact on client care and caregiver support, we would love to hear from you.

Position Details:

Job Title: Client Scheduling Coordinator

Location: In-Person – Candidates must be commutable to our office in Leaside/East York area, Toronto

Status: Full-Time

Schedule:

Sundays: 7:00 AM – 7:00 PM
Mondays: 7:00 AM – 7:00 PM
Tuesdays: 7:00 AM – 7:00 PM
Alternating Saturdays: 7:00 AM – 7:00 PM

Job Summary:

As a Client Scheduling Coordinator, you will play a critical role in ensuring clients receive timely, consistent, and high-quality home care services. You will coordinate caregiver schedules, respond to urgent staffing needs, support clients and caregivers with day-to-day communication, and maintain accurate documentation using AlayaCare, our industry-leading home care software.

This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys problem-solving, and is passionate about delivering exceptional customer service and care coordination.

Key Responsibilities:

Schedule Management

·      Manage daily caregiver scheduling and staffing needs

·      Fill open shifts and coordinate urgent schedule changes

·      Ensure accurate scheduling and caregiver assignments

·      Support after-hours and urgent staffing requests as required

Client & Caregiver Communication

·      Respond promptly and professionally to client and caregiver inquiries

·      Communicate service updates, schedule changes, and urgent concerns

·      Provide compassionate and solution-focused customer service

AlayaCare & Technical Support

·      Support caregivers with AlayaCare mobile app troubleshooting

·      Assist caregivers with clock-in/clock-out and scheduling issues

Coordination & Quality Assurance

·      Match caregivers to clients based on care needs, skills, availability, and geographic location

·      Collaborate with the Office Team, Field Staff, and Client Coordinators to ensure continuity of care

·      Ensure compliance with company policies and documentation standards

Qualifications:

Education

·      Secondary School Diploma required

·      Certificate or Diploma in Office Administration, Health Administration, Client Services, Customer Relations, or a related field is considered an asset

Experience & Skills:

·      Minimum 5 years' experience with AlayaCare or similar healthcare scheduling software is required

·      Customer service experience in healthcare, home care, or another fast-paced environment is considered an asset

·      Strong verbal and written communication skills

·      Excellent organizational and multitasking abilities

·      Ability to troubleshoot concerns with professionalism, empathy, and tact

·      Strong attention to detail and dependable attendance

·      Proficient computer skills, including Microsoft Office, EMARs, and scheduling platforms

Why Work with The Care Company?

Purpose-Driven Work

·      Help clients maintain their independence, dignity, and quality of life in the comfort of their homes.

Competitive Compensation

·      $75,000 Base Salary

·      Bonuses based on company performance

·      Opportunities for growth within a rapidly expanding organization

Supportive Team Environment

·      Join a collaborative, compassionate, and mission-driven team that values teamwork, accountability, and making a difference.

Career Growth Opportunities

·      Build your experience in healthcare operations, scheduling, and client coordination within one of Ontario’s growing home care organizations.

About The Care Company

The Care Company provides compassionate, personalized home care services that help people live safely and comfortably in the place they love most — their home. Whether it’s PSW support, nursing care, pediatric home care, or post-operative recovery, we are committed to making each day count.

Please visit our website: The Care Company

The Care Company is committed to creating an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and hiring process for candidates with disabilities. If you require accommodation at any stage of the hiring process, please notify our team and we will work with you to meet your needs.