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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Service Manager - REMOTE. In this role, you will manage multiple client service programs or a large national program while maintaining strong relationships with clients, brokers, and key vendors. You will oversee program procedures that drive customer satisfaction and client retention. This opportunity not only allows you to apply your expertise in claims management but also provides a platform for professional growth and the ability to impact some of the world's most respected organizations.
Accountabilities
- Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts.
- Serve as the primary client contact, driving customer satisfaction and retention.
- Oversee invoicing, audits, and accounts receivable follow-up.
- Analyze and communicate loss data and cost drivers to clients.
- Coordinate projects, identify service issues, and support cross-selling opportunities.
- Lead and develop team members, including hiring, performance management, and coaching.
- Support quality initiatives and perform additional duties as needed.
- Travel as required.
Requirements
- 5 years of claims management experience or equivalent combination of education and experience required.
- Bachelor's degree from an accredited college or university preferred.
- Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
- Professional certification as applicable to line of business preferred.
- California Workers Compensation claims experience required.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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