Client Service Specialist, Group Force Benefits

Business Line: Benefits

Hours Per Week: 35 (Full-Time)

Location: Fully Remote Setting / https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent, Current Vacancy

Wage Transparency: The base salary range for this position is $55,000 to $60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

As a Client Service Specialist at Group Force Benefits, you will play a key role in delivering exceptional service to our clients through various communication channels. You will be an integral member of a collaborative team dedicated to building and maintaining strong relationships with advisors, insurers, and colleagues. In this role, you will also be responsible for maintaining accurate records and contributing to the ongoing management of our CRM system (SharePoint), ensuring information is current, organized, and accessible.

What You’ll Do

• Serve as a trusted point of contact for advisors, insurers, and colleagues by providing timely, accurate, and informative support.


• Deliver best-in-class customer service by responding to inquiries and service requests within established service levels and quality standards.


• Build and maintain strong, professional relationships with stakeholders, senior leadership, and colleagues.


• Demonstrate collaboration, sound judgment, and confident decision-making in a fast-paced environment.


• Resolve product and service inquiries by identifying concerns, conducting research, determining root causes, and providing effective solutions.


• Act as a liaison between internal and external stakeholders by managing the flow of information and documentation, while maintaining accurate records within SharePoint and other internal systems.


• Handle inbound and outbound telephone calls and email communications, addressing inquiries ranging from routine to complex and ensuring timely resolution.


• Collaborate with key stakeholders to support new business, policy amendments, and complex account changes.


• Provide administrative, clerical, and sales support services while contributing to team objectives and other assigned responsibilities.

What You Bring

• Knowledge of group benefits plans is considered an asset.


• Minimum of 2 years of experience in the group benefits industry.


• Minimum of 2 years of experience in a customer service-related role.


• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook; experience with Microsoft SharePoint is strongly preferred.


• Demonstrated attention to detail and a high degree of accuracy, with the ability to effectively prioritize and manage multiple tasks in a fast-paced environment while meeting tight deadlines.


• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with individuals at all organizational levels.


• Self-motivated and dependable, with the ability to work independently as well as collaboratively within a team environment.


• Strong analytical and problem-solving skills, with sound judgment and the confidence to make day-to-day decisions with minimal supervision.


• Professional, mature, and diplomatic, with the ability to remain patient and composed when managing challenging situations.

 Who We Are

Group Force Benefits Inc. is a wholly owned subsidiary of NFP Canada—a six-time Best Places to Work award winner and recognized Elite Agency award recipient. NFP has grown to become one of the largest insurance brokerage, consulting, and wealth management firms by building enduring relationships with clients and helping them achieve their goals.

Group Force is a Group Advisory Firm (GAS) that acts as a liaison between advisors and insurers, creating back-office efficiencies for group benefits solutions. Our team works closely with advisors and insurance specialists to deliver a comprehensive range of group insurance and employee benefits services.

Group Force Benefits Inc. is an inclusive Equal Employment Opportunity employer. We welcome and encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind


• Annual bonus plan for all employees


• Matching RRSP plan of 5% of salary


• Referral Commission Plan


• Generous benefits plan including Health Care Spending Account starting on the first day of employment


• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career


• Reimbursement of license fees and professional membership dues


• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including CIBC Run for the Cure, Autism Speaks, KRG Children's Charitable Foundation and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.