Client Services Analyst

The Client Services Analyst is responsible for providing high levels of sales support to the YouGov Canada sales team and client servicing for a specific group of clients. You will be responsible for delivering against renewal and ensuring clients are achieving the most from their subscriptions.

This role will require you to physically be in the office on a regular basis during the first few months to learn the job and the culture; but there will be some flexibility in terms of days at the office vs. at home.  

As a member of the YouGov Canada team, you will:

• Provide servicing to YouGov data product clients
• Teach and assist clients in learning YouGov products to complete analytics
• Conduct analysis and create reports using the YouGov database and client data as required
• Be directly responsible for client satisfaction and engagement for specific Data Products clients, driving client retention
• Create short form analytics for marketing of YouGov Canada
• Support YouGov Canada sales leads and work with the YouGov Canada Team to help uncover opportunities for account growth

 What’s in it for you?

• Working for a Global industry leader in insight driven connected data solutions.
• Being part of an exciting, fast-paced environment within a growing business
• A great team culture, working alongside a talented team of research consultants
• Working directly with some of the biggest Canadian and Global brands; demonstrating how to leverage our data to answer key business questions
• Opportunities to demonstrate creativity, innovation and build successful research solutions
• Exposure to career opportunities in Canada and around the world with a world class company

Demonstrated knowledge and experience:

• Very comfortable and proficient working with data and data analytics
• Ability to uncover and articulate insights from data that align with our clients’ goals and research needs and build PowerPoint decks that deliver these insights for a business audience
• Must possess problem-solving skills using deductive reasoning and understanding
• Strong analytic and critical thinking skills
• Good interpersonal skills

Technical skills and qualifications

• Experience working in client facing market research is an asset
• Strong working knowledge of Microsoft Office products
• Proficiency working with data analytics software (e.g. SPSS, Python, R)
• Experience working with data visualization software is an asset (e.g. Tableau, Power BI)

Behavioural competencies 

• Strong presentation and communication skills
• Strong organizational skills, reliable and capacity to prioritize
• Excellent writing skills for a business audience
• Detail oriented who can also multi-task, handling many different projects
• Quick learner
• Adaptability and willing to embrace new challenges

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. 

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. 
 
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy