Client Services Analyst 3

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

The Client Services Analyst III reports to the Team Lead/AVP of the Client Services Team. The Client Services Analyst III is responsible for undertaking onboarding, periodic reviews, trigger reviews, and amendments. The incumbent in this position is highly developed in the Client Services role. At this level, The Analyst has complete autonomy and is responsible for ensuring that all allocated cases are executed per the Client Services procedures and timeframes. As part of this role, Client Services Analyst 3 is a critical liaison between the Front-Line Staff and Clients.

About the Team

The Client Services Team is responsible for supporting the Business in managing financial crime and regulatory risk across the client lifecycle. The team carries out key risk management processes including client onboarding, risk assessments, ongoing monitoring of client relationships, name screening and wire screening to ensure compliance with AML, Sanctions and all other regulatory requirements across all jurisdictions where the Bank conducts business.

Key Responsibilities

• Managing the workflow for all allocated cases.


• Reviewing CDD information and documentation provided by clients during onboarding, ongoing reviews, and via essential amendments for all client types within the Corporate, Private and Retail Banking Business.


• Conducting Financial Crime risk assessments to accurately document the risk profile of each relationship.


• Conducting enhanced transaction monitoring and analysis to detect financial crime risks.


• Reviewing all high-risk scenarios and escalate suspicious activities through Internal Disclosure Reports


• Ensuring that a detailed Source of Wealth and Fund's rationale is held for each relationship, and where required, corroborating this information using public sources or documentation obtained directly from the Client.


• Undertaking adverse media searches to identify potential high-risk factors.


• Reviewing the tax documentation provided by the Client.


• Ensuring consistency with our standards and procedures to prevent regulatory breaches.


• Carrying out other duties as requested by management including and not limited to reporting, training and coaching of new joiners.


• Analysing the client summary completed by the Front Office team and ensuring they have documented the Client accurately.


• Providing guidance to Front Office teams concerning required documentation for new clients.


• Ensuring swift responses to RM and Client requests.

Key Competencies

• Post-Secondary education, or appropriate industry experience.


• Three (3) to Four (4) years of experience in financial services, banking systems, AML/CFT, and/or working with clients.


• Aptitude for problem solving and analysing information.


• Diligent and high level of attention to detail even when working under pressure.


• Excellent oral and written communication skills.


• Strong organisational and time management skills.


• Self-starter and team player.


• Strong Computer skills .


• Experience in financial crime regulations would be preferred. 


• Ability to work independently and in a team environment.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values—approachable, collaborative, empowered and impactful—we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Let’s start a conversation.