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Client Solutions Manager

icon building Company : Big Bang
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Job Description - Client Solutions Manager

Responsibilities:



  • Develop and manage full sales cycles (prospecting, qualification, solution presentation, negotiation, and closing) for technology and cloud solution implementation services. (25%)

  • Analyze clients’ business needs and propose tailored technology solutions (ERP, CRM, integrations, cloud platforms) in collaboration with technical teams and partners. (20%)

  • Prepare, draft, and coordinate commercial proposals, Statements of Work (SOW), and project cost estimates, ensuring accuracy, competitiveness, and feasibility. (15%)

  • Manage and grow an active sales pipeline using CRM tools; follow up on opportunities, achieve sales targets, and maximize upselling opportunities. (15%)

  • Maintain and develop business relationships with clients, partners, and executive-level decision-makers; participate in strategic meetings, presentations, and professional events. (15%)

  • Work closely with internal teams (sales, operations, professional services, marketing) to ensure smooth project handover, offer alignment, customer satisfaction, and project success. (10%)


Required Education:



  • University degree in Business Administration, Information Technology, Commerce, or a related field.


Required Professional Experience:



  • Minimum of 12 months of experience in complex B2B sales, including prospecting, negotiation, and closing, ideally within a technology or business solutions environment.

  • Minimum of 12 months of experience with ERP, CRM, API, and cloud platforms such as NetSuite, Salesforce, Sage Intacct, Microsoft Dynamics, Odoo, Certinia, Boomi, Celigo, or equivalent solutions.

  • Proven experience managing full sales cycles, including needs qualification, proposal preparation, contract negotiation, and deal closure.

  • Experience coordinating with technical teams, professional services, and partners to design solutions aligned with client requirements.


Technical Skills:



  • Strong understanding of cloud application architecture and ERP/CRM ecosystems.

  • Ability to draft commercial proposals, Statements of Work (SOW), and project estimates.

  • Proficiency with CRM tools (Salesforce, HubSpot, or equivalent).

  • Ability to analyze sales data, track key performance indicators (KPIs), and produce reports.

  • Knowledge of SQL (asset).


Key Competencies:



  • Excellent consultative selling, negotiation, and closing skills.

  • Ability to effectively engage with C-suite executives (CFO, CIO, Head of Sales, etc.).

  • Strong communication, presentation, and persuasion skills.

  • Strong organizational skills with the ability to manage priorities and perform under pressure in a dynamic environment.

  • Cross-functional leadership and ability to collaborate with multidisciplinary teams (sales, operations, marketing, professional services).


Languages:



  • Fluency in French and English (spoken and written). Knowledge of additional languages is an asset.


Other Requirements:



  • Willingness to travel internationally (North America, Latin America, Europe, Middle East).

  • Strong autonomy, initiative, results-driven mindset, and customer-centric approach.

  • Ability to thrive in a fast-paced, high-growth environment.























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