Client Success Manager

Role: Client Success Manager

Reporting to: Sr. Director of Operations

Salary Range: 70-85k

Note - the salary range includes base pay plus a variable commission component.

Why work for us

At Weishaupt Design Group, we strive to make work a rewarding experience.  As part of Weishaupt Design Group, you will be immersed in the world of design as a participant in a diverse, innovative team that lives our core values of collaboration, positivity, dependability, and courage. 

The success of our business is thanks to the amazing efforts of every single member of our group.  Here are some of the ways we make sure that working for us is an awesome experience:

• Competitive Salary


• Health and Dental Benefits – premium paid 100%


• Employee Assistance Program


• 50% employee discount on our products 


• Employee Recognition Program


• Anniversary credit program


• Social events throughout the year

About Weishaupt Design Group

Weishaupt Design Group is a North American-based furniture retailer, manufacturer, and distributor engaged in both residential and contract markets, offering classic-contemporary designs with timeless style and enduring quality.

The Role

Weishaupt Design Group is currently seeking a Client Success Manager. Supporting the Client Success Team in person, the successful candidate will be a highly motivated, confident self-starter, able to multi-task in a very fast-paced, team-oriented environment. This role is ideal for someone who thrives on building strong client relationships while contributing to a collaborative and dynamic workplace.

Responsibilities

• Team management from day-to-day support through performance management.


• Financial forecasting and delivery date management.


• Support Client Success team in managing delays and escalations where necessary.


• Client Resolution, managing local repairs, and support CS team with resolutions.


• Daily communication with Corporate Shipping Department, Sales, and Clients on relevant issues and resolution.


• Approve replacement sales orders and process repair invoices in SAP.


• Oversee all client deliveries to ensure premium service is provided.


• Oversee COM/COL centralized distribution tagging and fulfillment.


• Balance collection and reporting.


• Support stocked sales and stock activation.

• Analyze open service tickets to identify trends and resolution opportunities.


• Report on client issues and escalations.


• Support the loyalty program initiatives.

• General sales support.

Competencies

• Proficient in working in SAP, Excel, Microsoft Outlook, Microsoft


• Proactive and solutions oriented with ability to affect change and influence


• Ability to define inefficiencies and create targeted plans to address


• Outstanding communication, organizational skills, and high degree of


• Ability to work in a team-based environment and to coach other achieve common


• Demonstrated commitment to continuous process


• Must have excellent customer service skills and possess the ability to work independently and within a team environment.


• Excellent interpersonal communication, organizational skills, and the ability to meet set

Requirements

• Minimum 3 years of similar experience in relevant industry, including people


• College diploma or University degree an


• Previous experience in retail distribution an


• Solid experience with an ERP system, specifically SAP, an asset.

We recognize that deciding to change jobs is an important decision and we thank you for considering us in your choice. For more information about our businesses, please visit www.weishauptdesign.com