Clinic Lead - Physiotherapy Out

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Clinical Services Manager, Clinic Lead, Outpatient Rehabilitation Services - Corporate, will nurture and support the development and growth of day-to-day operations within the departments, ensuring a respectful and inclusive environment. This position will take on administrative responsibilities, including staff support and collaboration with key internal and external partners.

Accountabilities:

• Provide effective leadership and support to team members, fostering collaboration and a positive work environment
• Work closely with the program manager to ensure effective and efficient program operations, contributing to strategic planning and implementation of organizational and program specific initiatives
• Ensure a thorough understanding and enforcement of corporate and program-specific policies and procedures, guiding staff in compliance and best practices
• Contribute to regular reviews of policies and procedures related to program practices, ensuring they remain relevant and effective
• Collaborate with the manager and lead projects as assigned aimed at enhancing quality improvement and services within the department
• Actively contribute to the overarching vision and mandate of the program, aligning team efforts with organizational goals and values
• Required to supervise students in specific professional designations, ensuring they receive proper guidance and support
• Provide support to volunteers and other student placements as required in collaboration with department staff as required (i.e. co-op program, etc.)
• Provide coaching and constructive feedback to the interdisciplinary team to support professional growth and improve collaboration
• Coordinate and participate in departmental and team educations programs to enhance staff knowledge and skills
• Delegate appropriate responsibilities to program assistants as needed to ensure efficient program operations
• Maintain and update departmental resources and assist in the development of any additional tools as needed
• Maintain accurate and timely records, reports and statistics for departmental operations
• Assist in planning for vacations, leaves of absence and illness to ensure consistent staffing levels
• Assist in the hiring process and orientation of new team members in collaboration with department specific staff, ensuring a smooth onboarding experience
• Manage staffing responsibilities related to daily operations, ensuring adequate coverage and support for all activities
• Utilize Osler’s tools as needed (i.e. DIMENSIONS, LMS, etc.) to ensure accuracy of information, support departmental goals and Osler’s strategic plan
• Participate in complex care planning as needed
• Address concerns from patients and families in consultation with the manager, ensuring timely and effective responses

• Undergraduate degree in a relevant field (e.g., physiotherapy, occupational therapy, speech-language pathology, kinesiology)
• Current registration with respective regulatory bodies (i.e. for physiotherapy, occupational therapy, speech-language pathology or kinesiology)
• Three to five years experience in an outpatient rehab/MSK/neuro/WSIB setting
• One year of recent leadership experience
• Broad understanding of outpatient service operations, including protocols and care plans for OP MSK, OP neuro/stroke/rehab, WSIB
• Excellent written and verbal communication abilities
• Advanced proficiency in computer applications
• Strong critical thinking and analytical skills
• Basic understanding of change management and quality improvement techniques
• Proficient in Microsoft Excel for data analysis and reporting
• Demonstrated ability to effectively coach, develop, and mentor allied health professionals and physicians to enhance program quality
• Ability to work independently and collaboratively within an interprofessional team
• Excellent attendance and strong work record
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days/evenings, including weekends and statutory holidays (subject to change in accordance with operational requirements)

Internal application deadline date: August 21, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.