Clinic Manager, Medical Aesthetics

Job description

Medical Aesthetic Office Manager

MedSpa Partners Inc.

Vancouver BC

Job Description
What we are about:
MSP is a group of Canada's leading Medical Aesthetics clinics to provide world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.

Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY

What you are about:
You are a highly motivated and dynamic individual, has a passion for people and can roll up your sleeves and roll with it. The Medical Spa General Manager has an uplifting attitude, a strong sense of self, and always looking to develop and grow personally and professionally. You have a deep respect for yourself and, by example, equally deep concern for others. You are, in essence, obsessed with service excellence. If this description illustrates who you are, check out the hard and soft skills below, and let us know if you want to explore this opportunity.

Responsibilities

• Achieve budgeted sales, sales increase, and EBITDA targets.

• P&L management and monthly reporting with the MSP Team.

• Work with Regional Relationship Director to obtain best practices and achieve sales targets.

• Partner with the medical physicians to promote efficiencies and evolve the practice.

• Manage MSP promotions within the clinic

• Liaise with department leads and Regional Relationship Director to execute and implement all national marketing initiatives, local marketing programs and in-clinic promotions

• Works with MSP marketing team members on all digital channels, lead generation and advertising campaigns

• Recruitment and selection of team members.

• The ongoing training and coaching of team members.

• Encourage and perpetuate clinic culture through effective leadership.

• Mid-year and year-end performance appraisals of all team members.

• Regular (monthly) one to ones are conducted and documented for all team members.

• Facilitate daily communication – daily stand-up meetings, communication boards.

• Ensure the clinic adheres to all legislative and government guidelines.

• Implement and adhere to the Health and Safety policies and procedures outlined in the MSP standards handbook.

• Lead and execute the MSP premiere service model.

• Meet or exceed MSP patient satisfaction goals

Job Types: Full-time, Permanent

Pay: From $70,000.00 per year

Additional pay:

• Bonus pay

The Right Fit

You are in the service industry because at your core; you love serving people

You have led, coached and challenged a team of established professionals

You can inspire a positive and collaborative environment

You know how to use the right words to say the tough things

You are an "on the spot thinker" who can problem solve efficiently

You have a creative mind, and you are solution-oriented

You get frustrated when systems and processes are not efficient

You do not sweat the small stuff and can see the big picture clearly

You work with a purpose and a sense of urgency

You are not shy. Your voice is heard. Your smile is contagious.