Clinic Manager/ Practice Coach

• Lead daily clinic operations to deliver exceptional patient experiences and alignment with company strategy, goals, and values 


• Coach and mentor team members to enhance their skills, performance, and knowledge   


• Collaborate with Regional Coach to strengthen leadership capabilities and achieve clinic objectives 


• Build and inspire motivated, high-performing teams aligned with organizational goals


• Foster a positive, collaborative work environment by providing clear direction and cultivating a shared vision


• Motivate and influence team members by empowering them, creating enthusiasm, and gaining support to achieve clinic objectives


• Foster open communication through active listening and promoting a transparent, trust-based culture 


• Drive practice development by improving procedures, implementing initiatives and optimize patient care and clinic performance


• Champion company initiatives, evaluate their effectiveness, and implement best practices to strengthen and enhance the brand 


• Deliver exceptional customer service, ensuring a positive patient experience and creating value for every patient 


• Support clinic operations by performing additional duties as required  

What You Bring

• College degree or equivalent experience  


• 2-4 years of management or supervisory experience 


• Previous experience in customer service and retail preferred


• Understanding of operations, processes, and business performance 


• Proficiency with technology and computers, including MS Office Suite


• Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional patient experiences 


• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively 


• Excellent organizational, time management and multitasking skills


• Outstanding oral and written communication skills


• Ability to multi-task and thrive in a fast-paced environment


• Knowledge of optical theory and eyewear merchandise is considered an asset 

How You’ll Benefit

• Competitive wages including quarterly bonuses (for qualifying clinics)


• A comprehensive benefits package that includes outstanding optical coverage (remove this bullet for casual roles) 


• Rapid and continued growth, ensuring a constantly challenging and rewarding environment    


• A workplace culture that fosters a sense of collaboration


• Ongoing training and development opportunities to help you develop your career