Clinic Manager, Whistler Medical Aesthetics

Clinic Manager

What you are about:

You are a highly motivated and dynamic individual, has a passion for people and can roll up your sleeves and roll with it. The Medical Spa General Manager has an uplifting attitude, a strong sense of self, and always looking to develop and grow personally and professionally. You have a deep respect for yourself and, by example, equally deep concern for others. You are, in essence, obsessed with service excellence. If this description illustrates who you are, check out the hard and soft skills below, and let us know if you want to explore this opportunity.

Responsibilities:
Operations:
• Achieve budgeted sales, sales increase, and EBITDA targets.
• Provide a strong presence in the clinic and visibility during operating hours, allowing yourself to flow through every facet of the operation without getting locked into a position.
• Manage shift schedule to control labour cost.
• P&L management and monthly reporting with the Vos Collection.
• Work with Regional Relationship Director to obtain best practices and achieve sales targets.
• Partner with the medical physicians to promote efficiencies and evolve the practice.

Promotions:
• Manage promotions within the clinic
• Liaise with department leads and Regional Relationship Director to execute and implement all national marketing initiatives, local marketing programs and in-clinic promotions
• Works with Vos Collection marketing team members on all digital channels, lead generation and advertising campaigns
• Evaluate effectiveness and report on metrics of all such programs to Regional Relationship Director and Marketing team using the prescribed communication tool

MSPeople Leadership:
• Recruitment and selection of team members.
• The ongoing training and coaching of team members.
• Encourage and perpetuate clinic culture through effective leadership.
• Motivate, challenge, and strategize with team members to achieve all clinic targets.
• Annual 9-block assessment of all team members.
• Mid-year and year-end performance appraisals of all team members.
• Regular (monthly) one-to-ones are conducted and documented for all team members.
• Facilitate daily communication – daily stand-up meetings, communication boards.
• Ensure work environment is healthy, safe, and based on respect and trust while endorsing Vos Collections
standard of quality and service.

Clinic Standards:
• Ensure team members apply clinic principles and standards to improve the patient experience.
• Ensure the clinic adheres to all legislative and government guidelines.
• Implement and adhere to the Health and Safety policies and procedures outlined in the Vos Collection standards handbook.
• Lead and execute the Vos Collection premiere service model.

Patient Focus:
• Patient recovery, both online and in person.
• Meet or exceed patient satisfaction goals
• Provide a safe, clean, and touchless experience for patients to ensure that safety and health expectations are exceeded.

Training:
• Communicate all current and upcoming training-related initiatives to team members.
• Work to identify certified trainers within the clinic.
• Oversee the training of new team members, working through certified trainers.
• Have weekly progress meetings with a trainee, encourage and course-correct as required.
Provide regular feedback on trainee's progress to Regional Relationship Director.

The Right Fit
• You are in the service industry because at your core, you love serving people
• You have led, coached and challenged a team of established professionals
• You can inspire a positive and collaborative environment
• You know how to use the right words to say the tough things
• You are an "on-the-spot thinker" who can problem-solve efficiently
• You have a creative mind, and you are solution-oriented
• You get frustrated when systems and processes are not efficient
• You do not sweat the small stuff and can see the big picture clearly
• You work with a purpose and a sense of urgency
• You are not shy. Your voice is heard. Your smile is contagious.