Clinical Lead, Document Management- Professional Practice

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

In direct consultation with program leadership, the Clinical Lead, Document Management, will coordinate an organization-wide system to promote compliance with document development, approval, implementation, evaluation and review.

Accountabilities:

• Provide expertise, coordination and support in the development, review and renewal of policies, order sets and medical directives
• Maintain the document system by performing appropriate uploads and ensuring data integrity
• Work collaboratively with the vendor to ensure integrity and timely access to order sets
• Work with Risk Management to provide timely access to current and archived information
• Liaise with Information Services team regarding problem identification and resolution, and future  development including transition of order sets to new hospital information system
• Leads the stakeholders through the document development process
• Utilize supportive literature and best practice guidelines to guide document development
• Ensure that procedures follow legislation and regulation
• Ensures organizational document approval and dissemination
• Oversees, supports and provides expertise and advice on the document management system including process expertise for the development, approval, implementation, updating and retirement of policies
• Corporate site administrator for PolicyStat at Osler
• Chair of clinical practice review subcommittee
• Clinical lead for order set development and management including liaising with developers, organizing order set committee meetings, testing functionality and collaborating with stakeholders (including Pharmacy, IS, vendor, etc.)
• Lead and monitor document  review to support Accreditation including policies, order sets and medical directives
• Develop, revise and communicate the guidelines and reference material for document development, review, updating, approval, implementation and evaluation
• Develop/revise the templates, supporting material and corresponding instructions for use, and ensure their integrity
• Develop training material and provides training related to the technological impact on clinical workflow and/or clinical process
• Support training and education for development, revision and approval of policies, order sets and medical directives
• Maintains the evolution of document management system through evaluation and improvements including monitoring the system from a quality assurance and continuous improvement lens
• Prepares recommendations for improvements
• Participate in formal service and system design/planning activities as necessary
• Lead the review to create a new process for the development, review, approval and evaluation of medical directives at Osler
• Utilize data to provide insights for system evaluation and process improvement

• Undergraduate degree
• Minimum of five years experience in an acute health care facility within a professional clinical role associated with patient care and an understanding of clinical workflow and clinical processes (e.g., nurse, RRT, PT, OT, pharmacist)
• Recent experience working on quality improvement initiatives
• Active participation in organization committee work
• Recent electronic document management experience in a health care setting preferred
• Recent experience in policy development, coordination and document management preferred
• Proficient in advanced Microsoft Office skills (Excel, PowerPoint, Visio)
• Proven ability to work independently and be self-directed with the ability to perform duties in a professional and courteous manner
• Proven time management and prioritization skills
• Demonstrated project management and problem solving skills
• Demonstrates excellent interpersonal, verbal, written/editing and presentation communication skills
• Demonstrates ability to work effectively with all levels of staff
• Demonstrates ability to facilitate, coach and educate others
• Demonstrates keen attention to detail and is results oriented
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days, Monday to Friday (subject to change in accordance with operational requirements)

Internal application deadline: January 30, 2026

Salary:

Minimum:  $88,413.00

Maximum: $110,526.00

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.