Clinical Manager (Internal Posting)

Are you a collaborative clinical leader passionate about delivering high-quality mental health services for children, youth and families?

FIREFLY is seeking a regular full time Clinical Manager to provide leadership, oversight, and strategic direction within our clinical programs.  This is a key leadership position responsible for supporting service excellence, developing staff, and ensuring high-quality, accessible care across our region.  

About the Role

As the Clinical Manager, you will be a member of FIREFLY's Leadership Team and play a central role in overseeing clinical services for children and youth.  You will support a team of professionals, guide program delivery, and work collaboratively across the organization and community to strengthen services and outcomes.

Reporting to the Director of Service Excellence and Partnerships, you will:

• Provide leadership and oversight to Counsellors and Senior Clinicians.


• Manage day-to-day service delivery, programs, and clinical operations.  Portfolio will be within the mental health discipline of Clinical Services (this is subject to change).


• Promote service excellence by monitoring performance and implementing strategic improvements.


• Support staff through coaching, supervision, training, and performance review.


• Foster a collaborative, supportive team culture that encourages innovation and problem-solving.


• Ensure clinical and service data is accurate, meets Ministry requirements, and supports quality decision-making.


• Participate in agency-wide service planning and contribute to FIREFLY's strategic priorities.


• Collaborate with Leadership Team members and community partners to enhance service coordination and access.


• Represent FIREFLY in community partnerships and system planning initiatives as required.


• Ensure compliance with agency policies, procedures, andaapplicable legislation.


• Effectively manage complex, sensitive clinical and operational situations.


• Perform other duties as required.

What We're Looking For

Education & Experience

• Master's degree in a related field or an equivalent combination of education and experience.


• Minimum 7-10 years of clinical experience in the mental health discipline or a related field.


• Progressive leadership experience (3-5 years preferred) including staff supervision and program oversight.


• Experience with service planning, program development, and performance monitoring.


• Experience working within community-based or publicly funded service systems is considered an asset.
  

Skills & Competencies

• Strong leadership, team development, and coaching skills


• Excellent communication, interpersonal and relationship-building skills


• Strong analytical skills with the ability to interpret data and support evidence-based decision-making


• Sound judgment, diplomacy, and ability to manage complex and sensitive situations


• Ability to manage competing priorities, deadlines, and a high volume of work


• Commitment to fostering a positive, inclusive and collaborative work environment


• Understanding of relevant legislation, standards, and best practices in children's mental health

Conditions of Employment:

• Clear Criminal Record Check with Vulnerable Sector Screen


• Ability to manage a reasonable workload with effective prioritization and follow-up
  


• Commitment to professionalism, teamwork, and quality service


• Ability to manage conflict, mediate, and support problem-solving 


• Commitment to promoting and following FIREFLY's health and safety practices


• Travel within the FIREFLY service region is required; some evening and weekend work may be required from time to time

Interested in this position? 

We encourage you to apply.  Applications will be accepted until June 16, 2026.  Only those selected for an interview will be contacted.

FIREFLY does not use artificial intelligence to screen, assess, or select applicants.